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    Please help if possible....

    This is a discussion on Please help if possible.... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i have been with sky broadband for a while now and have recieved good speeds throught the last few ...

    1. #1
      Evil Monk3y's Avatar
      Evil Monk3y is offline Sky User Member
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      Please help if possible....

      Hi, i have been with sky broadband for a while now and have recieved good speeds throught the last few months, a couple of days ago i have noticed that the download speeds have really fallen. Anyway here is the data from my router
      Connection Speed Upstream: 6496 kbps Downstream: 768 kbps
      Line Attenuation Upstream: 52.0 db Downstream: 31.5 db
      Noise Margin Upstream: 7.1 db Downstream: 13.0 db
      and here is a speed test that i have just done


      As you can see the download speed is quite low, i would normally expect about 5000 kb/s. Any advise on possible solutions would be really helpfull but i am not that computer literate so simplicity would also be good, Thankyou.


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    3. #2
      Brian69's Avatar
      Brian69 is offline Sky User Member
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      Re: Please help if possible....

      Hi Evil Monk3y.
      Well your sync speed is very good for 52db attenuation. Are you connected, router to computer, by wireless?

    4. #3
      PaulSky's Avatar
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      Re: Please help if possible....

      Has anything changed on your telephone line?? Any noise, interference etc? Is this a connection via ethernet between the pc and the router?
      is the router plugged into the main telephone socket, if not where is it, is anything else plugged into the telephone line? Have you tried changing the filter on the socket and or rebooted the router?

    5. #4
      Evil Monk3y's Avatar
      Evil Monk3y is offline Sky User Member
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      Re: Please help if possible....

      Thanks for the quick reply, to try to answer your questions the PC is connected through a wireless USB adaptor an dthe router is plugged into the master socket of the house. There have been no major changes apart from the sudden drop in speed, i am beginning to wonder if it could be my Wireless USB adaptor that is doing this as my Ipod touch connection to the router is as quick as usual, i would try to plug the router into the PC using an ethernet cable but this would be a real hassle in my house.

    6. #5
      Evil Monk3y's Avatar
      Evil Monk3y is offline Sky User Member
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      Re: Please help if possible....

      Ok then just messed around with Wireless USB and done another speed test:


      does this mean that it is probably the wireless adaptor playing up?

      and its just gone up again hink i will be buying new adaptor, thanks for the help anyway it is very much appriciated.
      Last edited by Evil Monk3y; 14-02-08 at 04:12 PM.

    7. #6
      Brian69's Avatar
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      Re: Please help if possible....

      Is it possible to connect using the yellow cable that came with the router, to the network socket of your computer just to test and confirm that this is a wireless issue?
      Last edited by Brian69; 14-02-08 at 04:16 PM.

    8. #7
      Evil Monk3y's Avatar
      Evil Monk3y is offline Sky User Member
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      Re: Please help if possible....

      Ok have moved router and connected it to the PC, i am pretty sure its a wireless issue, think the USB one i brougth was probably not the best quality, wil go and get a new one later.



      Thanks for the help everyone.

    9. #8
      PaulSky's Avatar
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      Re: Please help if possible....

      Could just be interference, try changing the channel in use on the router.

     

     

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