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    How will I know when to change over...

    This is a discussion on How will I know when to change over... within the Sky Broadband help forums, part of the Sky Broadband help and support category; just read this on my Sky page... Your order is progressing fine, but we've had a huge response to Sky ...

    1. #1
      torby's Avatar
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      How will I know when to change over...

      just read this on my Sky page...

      Your order is progressing fine, but we've had a huge response to Sky Broadband, so you may need to wait up to three working days from your estimated activation date before you can start surfing with Sky Broadband. The estimated date is: 13/02/2008

      so when do I try and set it all up...oh yes...and do I habe to notify BT that I've stopped...or is that automatically done...would hate to have to pay them another 29.99 this month....roll on sky!

      Torby


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    3. #2
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      Re: How will I know when to change over...

      You absolutely should contact contact your current broadband provider before you switch over. Because you had to request a MAC code from them to get your broadband service switched over to Sky, they should already know that you're leaving, but people have been caught out by some companies who, even after they've issued a MAC code, continue to get billed because they didn't explicitly say they were leaving. (I suppose it is possible that someone could request a MAC code, but then not decide to switch).

      My view is that it's better to phone up your old ISP and be told that they have already cancelled your account, than not phone them up only to discover that they're still billing you.
      Last edited by James67; 12-02-08 at 05:26 PM.

    4. #3
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      Re: How will I know when to change over...

      Yep or you will continue to be billed till you actually tell them to cancel your account. Always tell he ISP before anything else as things can and do go wrong.

    5. #4
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      Re: How will I know when to change over...

      Quote Originally Posted by torby View Post
      so when do I try and set it all up...oh yes...and do I habe to notify BT that I've stopped...or is that automatically done...would hate to have to pay them another 29.99 this month....roll on sky!

      Torby
      The minute you are switched over to Sky I would get on the phone to BT and make sure that your account with them is closed. When I left BT for Sky they tried to bill me (I had cancelled the direct debit via online banking) and so they sent me a letter stating that if they couldn't take payment again my service would be suspended. When I phoned them I gave them the date I was switced to Sky and they then said that I owed them money but it turned out they owed me 8 due to me already being billed for the month ahead. It took a while to sort out but I finally got them cheque from them in the end.

      As to how you will know, your current service with BT will stop working so just plug in your sky router and off you go (hopefully).

    6. #5
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      Re: How will I know when to change over...

      Hi Torby,

      FYI.

      It said exactly that on my order for SKY BB but mine was connected @ 09:00 on the date they specified (11/02).
      I noticed the ADSL signal drop on my router for 5-10 mins & then came back on.
      Connected up the SKY supplied router & hey presto the SKY BB was there.
      4 times faster download speed
      2.5 times faster upload speed

      & at less than half the price.


    7. #6
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      Re: How will I know when to change over...

      UPDATE:

      Bt internet disappeared this afternoon....disconnected BT Voyager wireless router....connected up ne Netgear from Sky....gave the lights a little time to settle....bobs yer uncle....surfing away again....speed tester shows up to 6mb down and upload at about 40kbs...

      happy bunny


      whats the CD sky supplied for?


      Torby

    8. #7
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      Re: How will I know when to change over...

      Quote Originally Posted by torby View Post

      whats the CD sky supplied for?

      Torby
      Coaster

    9. #8
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      Re: How will I know when to change over...

      Other than a coaster lol, it can be used to install mccafee , but if you already have protection i wouldnt bother

    10. #9
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      Re: How will I know when to change over...

      Quote Originally Posted by torby View Post
      whats the CD sky supplied for?
      As said above use it as a coaster because unless you are planning to install McAfee then installing anything else will mess up your IE browser if that is what you are using.

    11. #10
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      Re: How will I know when to change over...

      Don't use the CD, there is a 2008 version of mcafee on sky.com, scroll down and click the link for security center and follow the instructions. Other than that it is just an update for IE that most people will already have and the help guide.

     

     

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