Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    router stolen - sort of

    This is a discussion on router stolen - sort of within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, My new router never arrived, and after 2 weeks I called up sky. They told me the router could ...

    1. #1
      mikegc's Avatar
      mikegc is offline Sky User Member
      Exchange: Mirfield
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jan 2008
      Location
      Leeds
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      router stolen - sort of

      Hi,

      My new router never arrived, and after 2 weeks I called up sky. They told me the router could not be delivered and was at the parcel force depot. They gave me the tracking number and told me to call them. I went online and checked the tracking number and it says it was signed for by someone else on the 30th Jan. I live in a block of flats, so its possible that it was left with someone else, so I have left up notices around the place, but none of my neighbours were in when I tried their doors. Parcel force did not leave me one of their cards or anything.

      What can I do if it never turns up? Complain to Parcel Force first? Maybe I should call them and see what they say?

      Thanks!


    2. Advertisement
    3. #2
      plank's Avatar
      plank is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Sep 2007
      Posts
      54
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      If you call them you should be able to get the name, and hopefully address of who they left it with.

      Dan

    4. #3
      mikegc's Avatar
      mikegc is offline Sky User Member
      Exchange: Mirfield
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jan 2008
      Location
      Leeds
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      I have their name, I just don't know what flat number they are in

    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts

      Re: router stolen - sort of

      It's not (or shouldn't be) your problem.

      Sky have failed to deliver the router to you. Whoever signed for it is presumably not you or an adult member of your household therefore the router has been misappropriated in transit - their agent (Parcelforce) has failed in their duty of care. It's down to Sky to replace it and recover the original through Parcelforce.

      However, Sky can be a big, ugly, blind beast and I can imagine some agent deciding that the router was sent, someone received it and therefore they've done their bit. You'll have to call Sky and complain and persuade them to send out another router.

    6. #5
      mikegc's Avatar
      mikegc is offline Sky User Member
      Exchange: Mirfield
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jan 2008
      Location
      Leeds
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      I'm going to complain to parcel force first, then if that doesnt help and the notices that I have put around the place and bugging people, then I will call sky and say i've done my bit and they will have to send me another one and get compensation through parcel force as its their fault!

    7. #6
      Pizzaman's Avatar
      Pizzaman is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Feb 2008
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      More or less the same thing happened to me a while back,called sky to see where my router was and was told it had been dispatched and signed for.I found out who had signed for it (an address just down the road),she had then sent it back to parcel force so she said (why sign in the first place!).Anyway to cut a long story short it was only after about 4 hours of phone calls to sky and ultimately telling them to cancel my sky world package that i got not 1 but 2 routers the next day after being told a i could'nt have 1 for over a month

    8. #7
      mikegc's Avatar
      mikegc is offline Sky User Member
      Exchange: Mirfield
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jan 2008
      Location
      Leeds
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      Apparently it is at the post office ... if only they left a card letting me know :P

    9. #8
      blondejon's Avatar
      blondejon is offline Sky User Member
      Exchange: Exeter Castle Street
      Broadband ISP: Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Jan 2008
      Posts
      183
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router stolen - sort of

      yeah they leave it at the post office and charge you 50p to hand it over, daylight robbery considering they've already been paid to deliver it by sky

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION