Breaking the Terms and Conditions - Your Views Welcome

[James67]

If a router is working correctly, it shouldn't be necessary to cap the sync speed. The router syncs at a speed which gives a noise margin of about 7dB, precisely to give the connection some "headroom". And if there's more than a 7dB decrease in SNR, then the modem should retrain.

Unfortunately, the V1 router doesn't seem to be able to use that "headroom" properly and doesn't always seem to recognised the need to retrain either.

Capping is Sky's workaround for this problem. I'd advise using the Mognuts utility to increase the target noise margin. Both techniques achieve the same effect, i.e., an increase in noise margin at the cost of a reduction in speed, but using Mognuts means you remain in control and hopefully, when Sky finally release the new firmware, you won't need to increase the target noise margin, saving you the pain (and pain's the right word) of having to ask CST to remove the cap.

[jonny1310]

if you do that then you will break the t&cs of sky and you might also make your connection worse but if cst do it then you can not be held responsible

[Isitme]

if you do that then you will break the t&cs

Which ones? You are fairly new to the forum and may not realize that this does not involve changing or flashing the router.

Do you work for Sky?

[James67]

I've read the terms and conditions very carefully, and the only conditions that relate to router use are that (a) you have to use the router which Sky sent to you, so you can't use any other router, not even a Sky-branded router bought off eBay, and (b) you have to let the router auto-update.

Personally, I'm running a modified version of the V1.02.28 firmware on the V1 router that Sky sent to me. The modifications I made to the firmware do not prevent the router auto-updating, so I can see no way in which I've breached the T&C's.

[jonny1310]

i am in the cst and this tool can also be used to retrieve your username and password and only sky are meant to change the snr.

[James67]

So Sky's Legal Department can't draft a contract properly? Rather surprising that.

[Isitme]

Or CSTs can't read the T & Cs properly

[jonny1310]

9. What we are not liable for
We will not be liable under this Contract to you, or any other person who you allow to use Sky Broadband, for:
(a) any fault in your Wireless Router caused by tampering or negligence (unless caused by us) or by the failure to follow our reasonable instructions, these Conditions or the Usage Policies;

You must not adapt, modify, decompile or reverse engineer any part of Sky Broadband.

this is two parts of the t&cs that you need to look at