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    Daily disconnects, tried the basics...

    This is a discussion on Daily disconnects, tried the basics... within the Sky Broadband help forums, part of the Sky Broadband help and support category; I think very often it is not the actual Sky box, but the 'cheap as chips' extensions they supply...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Daily disconnects, tried the basics...

      I think very often it is not the actual Sky box, but the 'cheap as chips' extensions they supply

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    3. #12
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      Re: Daily disconnects, tried the basics...

      Well, it disconnected again late last night and around 6.00 this morning, so it doesn't seem to be an issue that is fixed.

      A section of my log file from the disconnect last night is below. It doesn't appear that the box is restarting itself before it loses the connection.

      Anyone have any suggestions where to go from here?

      Cheers,

      S1mon


      Feb 3 16:48:59 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 16:50:01 192.168.0.1 Send out NTP request to ntp2.isp.sky.com
      Feb 3 16:51:35 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 16:54:13 192.168.0.1 Send out NTP request to ntp2.isp.sky.com
      Feb 3 16:58:59 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 17:05:55 192.168.0.1 Administrator login successful - IP:192.168.0.3
      Feb 3 17:08:02 192.168.0.1 Send out NTP request to ntp2.isp.sky.com
      Feb 3 17:25:36 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 18:00:14 192.168.0.1 Send out NTP request to ntp2.isp.sky.com
      Feb 3 19:09:00 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 21:26:03 192.168.0.1 Send out NTP request to ntp2.isp.sky.com
      Feb 3 22:09:32 192.168.0.1 LCP down.
      Feb 3 22:10:49 192.168.0.1 Initialize LCP.
      Feb 3 22:10:49 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:11:49 192.168.0.1 Initialize LCP.
      Feb 3 22:11:49 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:12:50 192.168.0.1 Initialize LCP.
      Feb 3 22:12:50 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:13:50 192.168.0.1 Initialize LCP.
      Feb 3 22:13:50 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:14:51 192.168.0.1 Initialize LCP.
      Feb 3 22:14:51 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:15:52 192.168.0.1 Initialize LCP.
      Feb 3 22:15:52 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:16:52 192.168.0.1 Initialize LCP.
      Feb 3 22:16:52 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:17:53 192.168.0.1 Initialize LCP.
      Feb 3 22:17:53 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:18:54 192.168.0.1 Initialize LCP.
      Feb 3 22:18:54 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:19:54 192.168.0.1 Initialize LCP.
      Feb 3 22:19:54 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:20:55 192.168.0.1 Initialize LCP.
      Feb 3 22:20:55 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:21:56 192.168.0.1 Initialize LCP.
      Feb 3 22:21:56 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:22:55 192.168.0.1 Loss of synchronization :1
      Feb 3 22:22:56 192.168.0.1 Initialize LCP.
      Feb 3 22:22:56 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:23:57 192.168.0.1 Initialize LCP.
      Feb 3 22:23:57 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:24:58 192.168.0.1 Initialize LCP.
      Feb 3 22:24:58 192.168.0.1 LCP is allowed to come up.
      Feb 3 22:25:10 192.168.0.1 CHAP authentication success
      Feb 3 22:25:13 192.168.0.1 Send out NTP request to ntp1.isp.sky.com
      Feb 3 22:25:13 192.168.0.1 Receive NTP Reply from ntp1.isp.sky.com
      Feb 3 22:25:16 192.168.0.1 <DDNS>Update OK: good

    4. #13
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      Re: Daily disconnects, tried the basics...

      Your router isn't correctly negotiating with the exchange. It seems to be having trouble syncing and taking forever to authenticate. Hard to say what that might be but I'd guess the most likely cause is a problem with the exchange equipment (possibly an odd line fault) or a router fault. I think the former is more likely but I can't claim to be an expert on this type of issue.

      I'm afraid you need to escalate this to Sky and once you've struggled through T1, let's hope you get a good CST who is capable of resolving this for you.

    5. #14
      s1mon's Avatar
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      Re: Daily disconnects, tried the basics...

      Just as an update to close this off.

      I couldn't face phoning sky and struggling through Tier 1, so I emailed broadband support with a detailed email of everything I had tried.

      Had a response back asking me to confirm that I had done all the standard testing, (connected to BT test socket, no extensions etc) then my issue was escalated to the Customer Solutions Team. They phoned me that evening!

      I've had a new router and they have made some changes to my line. 1 week on, no disconnects so far, but I am now only connecting at 5Meg rather than the 8Meg I originally had. Speedtester speeds have gone down by about a meg as well.

    6. #15
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Daily disconnects, tried the basics...

      Looks like the standard 'cap the connection' fix. What do your stats look like now?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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