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CEASE day today
This is a discussion on CEASE day today within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sorry to see this is still gong on mate...
- 28-09-06, 11:04 AM #111
Sorry to see this is still gong on mateRay
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here
- 02-10-06, 01:26 PM #112
A new week, a new month !!! woohoooo
Currently 2 weeks without net access since my old ISP CEASEd me and 19 days since my SKY activation date........There are 10 people who understand binary, Those that do and those that dont
- 02-10-06, 01:39 PM #113
Cease / Provide
Might sound a silly question,
Can the provide be done before the cease ?
Reason I ask is that I believed my line was activated by Sky on 15/9/06
But I just had a call from them (i tried to cancel) telling me that it is due to be done 6/10/06
My old ISP is not giving me the service so who is ?
- 02-10-06, 02:05 PM #114
Doesn't sound too good for me either! I'm also in Basingstoke and my activation date was supposed to be 20th Sept. Was told there would be a six hour delay, then a 7 working day BT backlog, now they just stick me on hold forever... Wouldn't have been so bad but I was disconnected from my prev. ISP (Orange) and like many others have no Broadband at all except at work.
Has anyone got any proper response to the situation with the Basingstoke exchange?
- 02-10-06, 02:15 PM #115
I spoke to BTW on Saturday, and they said there is a Hazard in the Basingstoke exchange and there it wont be resolved for 3 weeks. Sky told me 4!
- 02-10-06, 02:17 PM #116
Ooooo a hazrd !?!?!?!
Thats a new one...
Maybe there are exposed live phone wires everywhere, and they risk electrocution!!!!There are 10 people who understand binary, Those that do and those that dont
- 02-10-06, 02:20 PM #117
or maybe there are some Sky Customers outside the exchange looking for peope with BTW name badges!
- 02-10-06, 02:32 PM #118
Did they give you any idea of the Hazard ???
Did sky also know about a hazard ??
Are sky playing Safe by taking BTs 3 weeks and adding on Skys margin of error of 1 week ?
Do you belive BTW ?There are 10 people who understand binary, Those that do and those that dont
- 02-10-06, 02:38 PM #119
To be honest I believe BTW over Sky.
The guy at BTW took some time to look up the issue, he also checked the state of my order for me.
Sky give me a different story every time, my order has ranged from being processed in the next hour (2 weeks ago) to being 4 weeks. I just dont think the Sky employees have the visibility of whats going on. This leads to the situation of being given info you want to hear rather that what is the actual truth.
The only people who really know are the provisioning team, and these are the ones who could really help. Its a shame we cant talk to them directly.
And one piece of advice nutter, dont cancel. I did on Friday and have been told it will take 14 days for the order to be cleared off my line. Then I can go with someone else!
- 02-10-06, 02:56 PM #120
More good information about Basingstoke exchange there guys, like I said in that other thread BT refused to talk to me about it
Spoke to Sky a few hours ago and they said they'd get someone from provisioning to call me back and let me know what was going on. Fingers crossed something can be done, if I have to wait another 3 weeks for BT to bother to do anything I'll be less than impressed!