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    Disconnects please help

    This is a discussion on Disconnects please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; been with sky since november on mid with netgear router not sure model no but it's the grey one been ...

    1. #1
      hanksey's Avatar
      hanksey is offline Sky User Member
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      Disconnects please help


      been with sky since november on mid with netgear router not sure model no but it's the grey one been getting disconnwcts every so often but this weekend it's gone mad on average about every 30 mins it's drivin me mad, can't play a good game of cod4 without connection droppin hope i've put enough info on any help much appreciated.
      WAN PPPoA 33088 91127 0 10956 21514 00:08:40
      LAN 100M/Full 879 0 0 34 0 01:06:08
      WLAN 11M/54M 142457 141192 0 7833 4683 01:05:55
      ADSL Link Downstream Upstream
      Connection Speed 4192 kbps 416 kbps
      Line Attenuation 46 db 13.5 db
      Noise Margin 0 db 13 db
      hope this all looks ok. may thanks dean


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Disconnects please help

      are you by chance using an extention ?

    4. #3
      hanksey's Avatar
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      Re: Disconnects please help

      no router plug directly into master socket

    5. #4
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      Re: Disconnects please help

      you have a very low noise margin (0) i am led to belive this is not as much of a problem with the V2 routers as it was with the V1.
      could you do a comparison from your test socket (see first link in my sig, test socket will be behind face plate of your master socket if you have a NTE5 socket)

    6. #5
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      Re: Disconnects please help

      tried that yesterday still got the drops

      LAN 100M/Full 2019 0 0 31 0 02:23:05
      WLAN 11M/54M 652708 408009 0 13279 6689 02:22:52
      ADSL Link Downstream Upstream
      Connection Speed 3808 kbps 416 kbps
      Line Attenuation 46 db 13.5 db
      Noise Margin 3 db 13 db

    7. #6
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      Re: Disconnects please help

      ^^ it that from yesterday ?

      also are you wireless ?

    8. #7
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      Re: Disconnects please help

      no tonite and yes wireless

    9. #8
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      Re: Disconnects please help

      wireless should not affect the routers sync speed, but it may explain your dropouts - try a different channel if you must use wireless - cables rule for gaming.
      Shameless Plug :- Team SkyUser


    10. #9
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      Re: Disconnects please help

      the ps 3 is cabled to the router the laptop is wireless

    11. #10
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      Re: Disconnects please help

      i would now normally ask you to post your detailed stats with a wired connection but if you have a V2 netgear or Sagem, we dont know how to get the detailed stats

      i would suspect your problem could be your noise margin, but i do not know how to correctly interprit the stats you have posted

      hopefully, some one can help

      Note: have a look at the 3rd link in my sig about router stats (there is a part about "locking" your routers noise margin, this may help)

     

     
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