FAQ for Sky broadband - Please read first!

[surfsup]

I'm happy enough with my Sky Broadband (Max) service but, ever the pessimist, I have a question about what happens if something goes wrong with my Sky-supplied router - which I confess I tend to leave on all the time. If it ever packs up (as it surely will one day) will Sky replace it F.O.C. and, if so, how long are they likely to take to do so? From reading these forums, it would appear I have to use a Sky router and can't just substitute any old router I might have hanging around the house. Therefore, presumably I'll be offline (unthinkable!) until I can get a replacement from Sky? Anyone got any thoughts on this? For example, can I acquire a second sky router from somewhere to act as a standby in case of disaster? Thanks in advance for any advice offered.

[Isitme]

From reports on the forum, Sky will replace a faulty router foc, even outside the warranty period. Delivery 4-5 days. There is nothing to stop you configuring any router to connect to Sky for use as a standby. It is against the T & Cs but I don't think Sky would object too much if it is just used as a standby. I don't think this is any different from using a Sky router not actually issued to you.

[surfsup]

Thanks for that, Isitme. Is it difficult, though, to configure a non-Sky router to work with Sky?

[Isitme]

No, normally all you need are the username and password from the Sky router and enter them in the appropriate place in the non-Sky router. Occasionally, depending on the router, there may be other settings to configure, but these are easy to obtain and enter.