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    512kps Down on a Max package.

    This is a discussion on 512kps Down on a Max package. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme If you mean Ofcom, they are trying to force ISPs not to use meaningless terms like ...

    1. #11
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      Re: 512kps Down on a Max package.

      Quote Originally Posted by Isitme View Post
      If you mean Ofcom, they are trying to force ISPs not to use meaningless terms like 'Up to 16Mb', but whether they will be successful is another story.
      What's meaningless about the term 'Up to 16Mb'? I agree with the whole 'Unlimited* (*1GB per month)' gripe or Unlimited* texts (*FUP of 3 per week), neither of which Sky use, but what's wrong with the good old 'Up to'?

      Fine, if your line only handles 3.7Mb and a 3.7Mb service is all you want to pay for then you need to find an ISP willing to adopt that business model. But don't try and ban the 'Up to' model simply because it doesn't suit you. Other people are quite happy with it.
      Last edited by MrStabby; 27-01-08 at 01:30 PM. Reason: See Saturday's post below


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    3. #12
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      Re: 512kps Down on a Max package.

      Quote Originally Posted by MrStabby View Post
      I agree with the whole 'Unlimited* (*1GB per month)' gripe
      Not sure which ISP you're referring to there but for the avoidance of doubt for any new Sky customer reading this, to date no figure has ever been officially quoted as to what the "fair usage" amount is for Sky's unlimited package (Max).

      Unofficially it is thought to be 100gb+ per month although as there has never been a report of Sky enforcing this, who knows? Certainly I've seen posts where people have regularly downloaded this sort of amount with no apparent repercussion.

    4. #13
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      Re: 512kps Down on a Max package.

      What's meaningless about the term 'Up to 16Mb
      It might not be to you or me, but it certainly is to the OP who signed up to an 'Up to 16Mb' and is receiving less than 1Mb. This applies to 1000s of users across the country who are not sufficiently informed that the actual speed may be much much less. I know it states in the 'blurbs' that you might not receive the full speed, but it does not make it clear that the speed may be no where near 16Mbs. A new more meaningful term should be found to describe the present 'Up to' speeds.

      TomD


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    5. #14
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      Re: 512kps Down on a Max package.

      I know you mean well trying to defending people's ignorance and laziness, but just look at the Sky website (I'm using Sky as an example of 'best practise' here):

      Broadband – Sky Packages

      All the download speeds are described as 'Up to' speeds
      To proceed you enter your telephone number into the availability checker which says "Check the Sky Broadband options available to you by entering your BT landline number below, and find out the approximate maximum download speed your telephone should support."
      * For me it states "Your phone line can support download speeds of up to 5 Mb." which is a conservative estimate.
      If the customer were to call in, the sales rep MUST run an availability check before they can even place the order which returns the maximum 'up to' speed, again a conservative estimate. The sales agent must inform the customer of this.

      0.5Mb is no more than 16Mb. If the customer was 'promised' 16Mb as you suggest they were in an earlier post then yes, they do have a case, if they can prove it. What's more likely to happen is that Sky will drop them down to the base package at Sky's own cost as goodwill/reputation exposure.

    6. #15
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      Re: 512kps Down on a Max package.

      There are a couple of issues here:

      1. The nonsensical 'UPTO' descriptor used by many ISPs (including Sky), and about which the Regulator has expressed concern but done **** all about. I was conned into getting Sky, checking twice before installation that I would be able to get the Sky Service and once after the dish and box were actually installed. However, the truth only became apparent when I placed the order for Broadband, at which point only the rip-off 'Connect' service was available.

      2. The points are well made about checking all your internal cabling before going to BT. I am in more-or-less the same position as Numlock in terms of the noise margin and attenuation, and have had anywhere between 200 (see below) and 1420 kbps downstream; it's currently sitting at about 700. BT want a lot of money if the callout results in their finding a fault on your side of the Master Socket (120 + whatever they charge to fix the fault!!!), and you can only call them in respect of a fault with your voice calls. Despite your line being ADSL enabled, your contract is actually with Sky, and it should be for them to approach BT on your behalf. No surprise that they don't want to do it - it costs them money!

      At least you have the ability to drop to the free or 5 service - I am getting crap service and having to pay 17 a month. If they haven't installed LLU in my exchange (Shefford) by the end of the contract period (they said it should be in by Nov 08) I will be going elsewhere.


      toppam

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      Re: 512kps Down on a Max package.

      Quote Originally Posted by Isitme View Post
      A new more meaningful term should be found to describe the present 'Up to' speeds.
      The English language needs a new preposition that means "up to, but likely to be nowhere near". As in, "I'm planning to walk from Land's End [insert new preposition here] John O'Groats."

    8. #17
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      Re: 512kps Down on a Max package.

      Quote Originally Posted by toppam View Post
      I am getting crap service
      Are you sure? Maybe you're getting the best service possible over your line.

      Quote Originally Posted by toppam View Post
      I will be going elsewhere.
      Presumably to reduce the amount you're paying since if you really are on just a crap line it's unlikely that any other ISP will do anything more than Sky have done (assuming Sky have done all the can/will already).

    9. #18
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      Re: 512kps Down on a Max package.

      Bit of an off-the cuff remark the regulator business, out of frustration more than anything.

      And Toppam, I wouldn't hold you breath, my exchange is LLU enabled and you've seen what I'm getting. Anyways bit of a lottery apparently lol.

      Thanks for all the replys anyways, learnt some stuff.

     

     
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