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    No Internet Connection but everything looks fine

    This is a discussion on No Internet Connection but everything looks fine within the Sky Broadband help forums, part of the Sky Broadband help and support category; I currently have no internet connection. I am using the mid package Sky Everything works just fine. My router is ...

    1. #1
      winslash's Avatar
      winslash is offline Sky User Member
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      No Internet Connection but everything looks fine

      I currently have no internet connection.

      I am using the mid package Sky

      Everything works just fine. My router is the v1 router and the wireless light and internet light are green. But it only shows "Local Only" in my computer and I can't connect to the internet. I tried using lan cable still doesn't work.

      Can anybody help me or have an idea of what the problem might be?


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: No Internet Connection but everything looks fine

      Keep it on the lan cable, make sure you are in the main socket and check the filters, reboot the router (power off completely for 30 seconds) and then see if anything changes.
      If you still cannot connect check what IP address the LAN connection is getting and then post back with info on how many sockets you have in the property, if any firewalls are on the pc and also are you using an extension.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: No Internet Connection but everything looks fine

      Can you access the router by putting http://192.168.0.1 in the address bar. Username admin password sky. If you can, click Sky Test at the bottom of the Status page, what error, if any, does it report? If no error is reported, click the Show Statistics button and copy and paste the results here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      IWasNotTheEnemy's Avatar
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      Re: No Internet Connection but everything looks fine

      with a V1 router the green internet light just means its in sync - chances are there's no IP address...

      you need to log in as explained above and see if there's an IP address listed under ADSL Port in the router status section - if there is then the PC is at fault, if not then its a router/line issue and might need Sky to resolve it
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      winslash's Avatar
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      Re: No Internet Connection but everything looks fine

      Thanks guys I'll try to do it when I got home later.

      Yesterday I can connect to 192.168.0.1 but I can't remember what was shown in the status page something about LCP down or something like that.

      I'll check it again tonight.

    7. #6
      IWasNotTheEnemy's Avatar
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      Re: No Internet Connection but everything looks fine

      router status has the router speeds, ip address etc...you're talking about the log page...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: No Internet Connection but everything looks fine

      ^^^^^^^^^^^^^^ and
      The Connection Status button.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      winslash's Avatar
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      Re: No Internet Connection but everything looks fine

      the problem fixed by itself. i switched the router off for whole night and now it works

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: No Internet Connection but everything looks fine

      That's good.
      Do you have the router standing on end? The fault disappearing after being switched off for a long period suggests that it may be overheating. Keep it on end to allow plenty of air circulation.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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