Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Having a nightmare getting connected!

    This is a discussion on Having a nightmare getting connected! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All I recently ordered sky mid broadband, with my activation date being 16th Jan. Since then, I have not ...

    1. #1
      floydiohead's Avatar
      floydiohead is offline Sky User Member
      Exchange: Bayswater
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy Having a nightmare getting connected!

      Hi All

      I recently ordered sky mid broadband, with my activation date being 16th Jan.

      Since then, I have not been able to receive a connection, and this is even after waiting the three days after the activation date as sky recommend.

      Whatever I try, I cannot get the router to sync with the line. All of the physical setup is definitely correct, and I am currently in touch with Tier 3 customer service. They tried a few things on the line last night and still couldn't get it working. I think I have ruled out a faulty router too, because when I try my old BT router on there, even though that obviously wont work with the net as the user/pass is wrong, it wont sync either.

      The problem is, that according to sky, everything on the line is fine - the BT tag has completely been removed, and sky is on there. I phoned BT who confirmed this. Sky have done all of the tests at the exchange etc and they say it is all fine. I am positive however that it is a problem with the line. I had BT broadband for a year without any problem at all, so I don't see how there can be a problem now, but there is! Can anyone shed any light?


    2. Advertisement
    3. #2
      Smiler's Avatar
      Smiler is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Having a nightmare getting connected!

      Quote Originally Posted by floydiohead View Post
      Hi All

      I recently ordered sky mid broadband, with my activation date being 16th Jan.

      Since then, I have not been able to receive a connection, and this is even after waiting the three days after the activation date as sky recommend.

      Whatever I try, I cannot get the router to sync with the line. All of the physical setup is definitely correct, and I am currently in touch with Tier 3 customer service. They tried a few things on the line last night and still couldn't get it working. I think I have ruled out a faulty router too, because when I try my old BT router on there, even though that obviously wont work with the net as the user/pass is wrong, it wont sync either.

      The problem is, that according to sky, everything on the line is fine - the BT tag has completely been removed, and sky is on there. I phoned BT who confirmed this. Sky have done all of the tests at the exchange etc and they say it is all fine. I am positive however that it is a problem with the line. I had BT broadband for a year without any problem at all, so I don't see how there can be a problem now, but there is! Can anyone shed any light?
      deja vu

      this is me completely

    4. #3
      floydiohead's Avatar
      floydiohead is offline Sky User Member
      Exchange: Bayswater
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Having a nightmare getting connected!

      so have you had any luck? What have they said to you?

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Having a nightmare getting connected!

      You would have been unplugged from one set of exchange equipment and connected to a different set for the Sky connection. This is done by BT openworld in the exchange and if they make a mistake then all h*ll can break loose.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION