Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Another line dropping thread

    This is a discussion on Another line dropping thread within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok, I'm on the 'see, speak, surf' package and have recently been having problems with my internet disconnecting. I'm in ...

    1. #1
      Ronaldeano's Avatar
      Ronaldeano is offline Sky User Member
      Exchange: 01908
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Question Another line dropping thread

      Ok, I'm on the 'see, speak, surf' package and have recently been having problems with my internet disconnecting.

      I'm in Milton Keynes, think my exchange is either Stony Stratford or Bradwell Abbey.

      I was using my own Netgear DG834Gv3 router as I've previously had problems with the one sky supplied, but I've plugged the sky one back in for the moment:

      Here are my line stats:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 2016 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 5.3 10.0
      Attn(dB): 58.0 31.5
      Pwr(dBm): 16.9 12.5
      Max(Kbps): 2336 960
      Rate (Kbps): 2016 768
      G.dmt framing
      K: 64(0) 25
      R: 16 16
      S: 2 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 64 25
      M: 2 8
      T: 1 1
      R: 16 16
      S: 2.2461 8.6153
      L: 520 208
      D: 64 8
      Counters
      SF: 99036 99034
      SFErr: 161 36
      RS: 3367252 841789
      RSCorr: 1577988 102
      RSUnCorr: 334 0

      HEC: 122 22
      OCD: 0 6
      LCD: 0 2
      Total Cells: 8007105 0
      Data Cells: 264427 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 137 0
      SES: 37 0
      UAS: 25 0
      Total time = 28 min 38 sec
      SF = 99036
      CRC = 161
      LOS = 52
      LOF = 0
      ES = 137
      Latest 1 day time = 28 min 38 sec
      SF = 99036
      CRC = 161
      LOS = 52
      LOF = 0
      ES = 137
      Latest 15 minutes time = 13 min 38 sec
      SF = 48108
      CRC = 161
      LOS = 28
      LOF = 0
      ES = 116
      Previous 15 minutes time = 15 min 0 sec
      SF = 50928
      CRC = 0
      LOS = 24
      LOF = 0
      ES = 21
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Does this look normal? I'm pretty sure there is a problem with the line but Sky and/or BT deny there are any problems.


    2. Advertisement
    3. #2
      eyemdee's Avatar
      eyemdee is offline Sky User Member
      Exchange: EMMNSFI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      May 2007
      Posts
      716
      Thanks
      4
      Thanked 1 Time in 1 Post

      Re: Another line dropping thread

      ^ Your profile says Mid, but your upload speed suggests Max. Either way you are a fair distance from the exchange (over 4km line length) so you need to get your wiring as good as you can.

      Are you plugged directly into the master (or test) socket or into an extension? Are there any extensions wired to your master socket?

      As things stand you could use the utility that you used to post the stats to set the target noise margin higher (say 133 units) which would slow down the connection speed but possibly reduce the errors and disconnections.
      Last edited by eyemdee; 21-01-08 at 08:51 PM. Reason: addition

    4. #3
      Ronaldeano's Avatar
      Ronaldeano is offline Sky User Member
      Exchange: 01908
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jan 2008
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Another line dropping thread

      Ah yeah, I wasn't sure if I was mid or max

      I'm not 100% sure if I plugged directly into the master - how could I tell?

      I know we have three telephone points within the house - I suspect it's an extension but need to make sure.

      I used Mossywell's bounce to post the statistics - how would I set the target noise?

    5. #4
      eyemdee's Avatar
      eyemdee is offline Sky User Member
      Exchange: EMMNSFI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      May 2007
      Posts
      716
      Thanks
      4
      Thanked 1 Time in 1 Post

      Re: Another line dropping thread

      Sorry, my mistake, I thought you had used the mognuts utility which allows you to set the target NM.

      Your master socket is usually the first one in the property where the line enters. It contains extra components compared to an extension socket.

      If you are lucky and have one like this then you can remove the faceplate to diisconnect your extensions and try the router straight into the line (through a filter of course!).

      While the faceplate is off, remove any wires, usually orange/white, connected to terminal 3 as they are not needed and usually cause line noise.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION