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    Router disconnection problem

    This is a discussion on Router disconnection problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, When I first got sky broadband (about two weeks ago) there was a connection problem - the router kept ...

    1. #1
      Disgruntled's Avatar
      Disgruntled is offline Sky User Member
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      Router disconnection problem

      Hi,

      When I first got sky broadband (about two weeks ago) there was a connection problem - the router kept asking me for user and pasword. After resetting the problem seemed to be fixed. However over the past couple of days this happens every few minutes (I might get an hour of continuous connection if I am lucky).

      The green connection light is always flashing - never a steady green colour

      I have tried -
      1. resetting the sagem router (black box)
      2. changing the micro filters,
      3. connecting directly to the BT master socket (behind the caseing)
      4. I am using the ethernet cable
      5. I've tried switching the port on the back of the router
      6. cleaning my PC of temp files etc.
      7. my phone has no noise


      My previous connection was with Demon and I had a years problem free connection. Would anyone have a clue as to what may be up with Sky?

      many thanks


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    3. #2
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Router disconnection problem

      It looks like an authentication problem, it could be a faulty router. Can you post your stats showing Attenuation SNR etc? Also have a look at the router log, what does it report?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Disgruntled's Avatar
      Disgruntled is offline Sky User Member
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      Re: Router disconnection problem

      hi - thanks for responding


      I hope this is it ------


      Firmware Version 1.5Sky

      ADSL Port
      MAC Address 00:1b:bf:25:28:48
      IP Address 90.207.74.167
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 89.200.128.194
      Domain Name Server 90.207.238.97 87.86.189.16

      LAN Port
      MAC Address 00:1b:bf:25:28:46
      IP Address 192.168.0.1
      DHCP enable
      IP Subnet Mask 255.255.255.0

      Modem
      ADSL Firmware Version A2pB023c.d20e
      Modem Status Up
      DownStream Connection Speed 5376
      UpStream Connection Speed 448
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY10310
      Region Europe
      Current Channel 1
      Wireless AP enable
      Broadcast Name SKY10310



      Router StatisticsSystem Up Time: 16:00:47

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 502624 657248 0 2501 45801 0:33:57
      LAN 1525383 1288351 0 46917 3553 16:00:47
      WLAN 0 0 0 0 0 16:00:25
      ADSL Link Downstream Upstream
      Connection Speed 5376 kbps 448 kbps
      Line Attenuation 33.0 db 16.0 db
      Noise Margin 15.9 db 23.0 db

      ((((( Router Log -- I think ))))

      Jan 21 04:53:31 (none) user.alert kernel: Intrusion -> IN=ppp_0_38_1 OUT= MAC= SRC=165.134.175.192 DST=90.207.74.167 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=3565 DF PROTO=TCP SPT=64678 DPT=5573 WINDOW=65535 RES=0x00 SYN URGP=0



      thanks again
      Last edited by Disgruntled; 21-01-08 at 06:02 AM.

    5. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Router disconnection problem

      its not an authentication issue then seeing as there's an IP address...could be faulty routing in the router itself...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Router disconnection problem

      I think you may be on Connect and not Mid. Your UpStream Connection Speed of 448 suggests this.

      This makes it more difficult as Sky themselves can do little about Connect problems and they seem reluctant to try to get BT involved. I can only suggest you phone Sky and explain that you are getting constant disconnections. Have you router plugged in to the Test socket when you phone and be connected by wire. The test socket is important as they will probably ask you to do this, if you are not already connected there, it means phoning back and going through it all again. I would guess that Sky will send you a new router, which could very well be the cause.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Disgruntled's Avatar
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      Re: Router disconnection problem

      Thanks very much for your tips. The people at Sky are "looking into it" and are to ring me back. I will try and be ready for them. I suspected that the router was the problem but I just have to convince SKy to send me a replacement

     

     

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