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    slow speed

    This is a discussion on slow speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since I was activated on 14th Nov I have had speeds around 3.5 to 3.9. Yesterday around teatime the speed ...

    1. #1
      kimc's Avatar
      kimc is offline Sky User Member
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      slow speed

      Since I was activated on 14th Nov I have had speeds around 3.5 to 3.9. Yesterday around teatime the speed dropped suddenly and is still slow. I'm lucky if it gets up to 2mb. Pages are loading in noticably slower. Router is still showing 3.8 as it usually does. Would a reboot help?

      here's my stats

      Connection Speed 3840 kbps 416 kbps
      Line Attenuation 54.0 db 30.5 db
      Noise Margin 9.3 db 13.0 db
      *****************
      *****************


      Kims Design


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: slow speed

      Power off the router for 30 seconds and then power it up again, it might help but it will depend on what is causing the issue. Has anything changed on your telephone line at all? Is the router plugged into the main socket?

    4. #3
      kimc's Avatar
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      Re: slow speed

      No nothings changed with phone line and yes, it's in the master socket. I will try your suggestion and see if it helps.........thanks

      Just done another test and got this

      Your download speed is 1424Kbps. That is 3016Kbps below the average for Sky
      Your upload speed is 334Kbps. That is 71Kbps below the average for Sky

      Looks like its getting worse
      Back in a bit
      *****************
      *****************


      Kims Design

    5. #4
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      Re: slow speed

      What router were you sent out? I take it there are no extensions etc on the line? Is the ADSL filter the first thing plugged into the socket? I know some people plug their sky tv box into the socket first which can cause issues.
      If you are running the old white router follow these instructions
      Sky User - The unofficial support forum for everything Sky! How to get your router statistics
      and post your stats.
      If you are using the dark grey/ black router follow the instructions here
      SkyUser - Router Stats V2
      and post your stats.

    6. #5
      kimc's Avatar
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      Re: slow speed

      I was sent the white netgear V1. I have router and phone plugged in at master socket (via filter) and internal wiring from master socket to extension socket in other room for sky, which also is filtered. I have 2 spare handset phones but these connect remotely to the base/main phone and are not plugged in to any sockets. We have checked wiring in master socket and there is no orange/white wires atached (in case you were wondering......lol).

      I have rebooted router and these are stats now

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6182 9515 0 2214 17355 00:11:12
      LAN 10M/100M 9816 6891 0 16625 2389 00:12:02
      WLAN 11M/54M 459 0 0 82 0 00:11:52


      ADSL Link Downstream Upstream
      Connection Speed 4352 kbps 416 kbps
      Line Attenuation 54.0 db 31.0 db
      Noise Margin 7.4 db 13.0 db

      This worries me, because although my speed has now increased to somewhat normal, in the past when router has resynced at over 4mb, my connection usually becomes unstable when the noise margin drops below 5. If router resyncs under 4mb then noise margin is usually higher (see previous stats in former post) and remains high enough to keep me connected

      Thanks for the help
      *****************
      *****************


      Kims Design

    7. #6
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      Re: slow speed

      You will probably find that when the lines get noisier in the evening your noise margin will drop to a point where it will slow down your connection and even drop it. You should boot the router during the 'noisy' time, between 8 and 9 o'clock, this will sync the router at a lower speed with a higher noise margin, which should then be maintained.

      If you have a new type master socket I would advise fitting a ADSL Nation faceplate which will isolate your broadband connection from the phone line right at the source, reducing the chance of picking up signals from your internal wiring.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: slow speed

      Quote Originally Posted by Isitme View Post
      You will probably find that when the lines get noisier in the evening your noise margin will drop to a point where it will slow down your connection and even drop it. You should boot the router during the 'noisy' time, between 8 and 9 o'clock, this will sync the router at a lower speed with a higher noise margin, which should then be maintained.

      If you have a new type master socket I would advise fitting a ADSL Nation faceplate which will isolate your broadband connection from the phone line right at the source, reducing the chance of picking up signals from your internal wiring.
      Thanks

      Just had to reboot router, noise margin dropped to 3.5 and connection dropped out. Resynced now at under 4mb and noise margin is higher. Knew it would happen....... lol
      *****************
      *****************


      Kims Design

     

     

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