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    I am new to sky and on connect is 288 kbps u/s and d/s normal?

    This is a discussion on I am new to sky and on connect is 288 kbps u/s and d/s normal? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Right got throught to tier 1 last night, very nice and tried to raise CST for me last night. No ...

    1. #111
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      Right got throught to tier 1 last night, very nice and tried to raise CST for me last night. No such luck Will keep trying tonight again. Are they beginning to recognise BT's mistakes now?


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    3. #112
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      This 'mistake' must be effecting hundreds of users, I am surprised that Sky have not initiated an inquiry into why it has suddenly started happening so often. Up until a couple of months ago it was almost unheard of, now it seems to be the norm. Unfortunately, Sky's T1 CS do not seem to have any directive on what to do when the situation arises. I would have thought this would have been added to their script by now and a quick solution found.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #113
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      If the effected users are anything like me, they will be putting up with it. Only reason i found out about it was when i got a phone call while on the net and the net dc'd. Thankfully this site exists!!!
      Last edited by Mippy; 27-02-08 at 01:38 PM. Reason: Spelling grrrr

    5. #114
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      I'm afraid you may have other problems apart from the wrong package as this would not normally cause you to disconnect, quite the opposite in fact, due to the high noise margin it causes. Are you plugged in to the Test socket?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #115
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      Yeah was plugged into the test socket, now into the main socket with just router and phone connected.....

      On a good note, had a voicemail from Sky CST waiting for me when i got home. My line is being re-graded... wait 24-48 hrs etc..... wooot!

      Any ideas what could be causing the dc? Ill try the test socket tonight and see if it helps.

    7. #116
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      If your disconnections continue you would be best starting another thread for it, it may be lost in this one.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #117
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      Doh yeah good plan, ill keep an eye on it after this is sorted.

      Cant wait to get home and test the connection....see if they have done it yet!

    9. #118
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      All sorted!

      ADSL Link Downstream Upstream
      Connection Speed 5376 kbps 448 kbps
      Line Attenuation 47 db 14.5 db
      Noise Margin 4 db 26 db

      Thats connected to the main socket, gonna try my phone out and post a new thread if thats not working.

      Cheers for you help guys

    10. #119
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      Remember that your line is now 're-training' and your sync speed will fluctuate over the next 10 days or so. You should power cycle your router each day, preferably at a 'noisy' time in the evening, to allow your router to re-sync with the exchange. After this time your profile will be set and hopefully you will have a reasonable speed and a stable connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #120
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      Re: I am new to sky and on connect is 288 kbps u/s and d/s normal?

      Cool, getting a reliable connection. Cycling router as above so fingers crossed

      side note.... phone not dc'ing net now.....bizzare

     

     
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