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    Broadband only connects when I use phone?

    This is a discussion on Broadband only connects when I use phone? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by PaulSky Post up the stats Isitme asked for and we can see what is going on, small ...

    1. #31
      skydude's Avatar
      skydude is offline Sky User Member
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      Re: Broadband only connects when I use phone?

      Quote Originally Posted by PaulSky View Post
      Post up the stats Isitme asked for and we can see what is going on, small ammounts of errors aren't an issue but if you call in for problem and Sky CST see large numbers of cotinuous errors then they may well cap you to stabilise the line and get rid of the errors from it.
      If you can improve the line or just get it to the point where the errors reduce then they can remove or re-configure the cap.
      when i click on "get detailed modem stats button" (Sky netgear app) is just comes up with an error message after i click on OK

      Is it because I have the Sagem router and not the Netgear?

      Error result
      Error Message:

      Error 400: Bad Request, No request found.


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    3. #32
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Broadband only connects when I use phone?

      You need to follow the instructions here if you have a new router
      SkyUser - Router Stats V2
      but if you have the new router we cannot yet get detailed stats from them so only CST will know what is going on at the moment.

    4. #33
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Broadband only connects when I use phone?

      As you have a Version 1 router,

      I don't know where I got that from, maybe too many threads open at one time.

      Sorry!!!!!!!!!!

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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