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    Tearing hair out slowly...

    This is a discussion on Tearing hair out slowly... within the Sky Broadband help forums, part of the Sky Broadband help and support category; well were do i start i've had alot of problems recently. For the past 2 days iv'e had BT reparing ...

    1. #1
      Georgieboy91's Avatar
      Georgieboy91 is offline Sky User Member
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      Tearing hair out slowly...

      well were do i start i've had alot of problems recently. For the past 2 days iv'e had BT reparing the line. They have informed me today that all the errors on the line are now clear there were errors with various things from the line going into my house to the meet at the exchange. They have tested and tested and ensure me everything is now clear. I'm on the connect package and read something recently i can only download at 100Kb but for a while i've had 325Kb download consistently. Until recently i can get any more than 10Kb download even though the router states

      Connection Speed 3872 kbps 448 kbps
      Line Attenuation 52 db 15.5 db
      Noise Margin 8 db 20 db

      iv'e changed both the microfilter upstairs i have a dslnation xte -2005 on the microfilter and then a cat6 cable running upstairs from the A/B terminals into a micro filter then into the router.

      What is a good noise margin, at good speeds it seems to be 10/12dB now it's just sat at 8dB.

      Thanks for reading and hope you can be of assistance i can't post router stats have the version 2 netgear,

      EDIT: just spoke to sky tier 1 told me to run 'netstat' i said i had 9 open connections they said thats your problem, now down to 4 still that problem

      was that just utter tosh ?

      George
      Last edited by Georgieboy91; 10-01-08 at 05:57 PM.


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    3. #2
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      Re: Tearing hair out slowly...

      as you had trouble on your line your BRAS profile may now be stuck, there is a possible solution they may unstick it (but cant find it at the mo as i'm at work)
      the other thing to do is to take the router down to "test" socket (see link in my sig) plug it in and see if there is any difference if not you could phone sky and try and get through to CST to fix

    4. #3
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      Re: Tearing hair out slowly...

      Quote Originally Posted by Georgieboy91 View Post
      was that just utter tosh ?

      George

      Quote Originally Posted by Georgieboy91 View Post
      just spoke to sky tier 1

      George

      I think you answered your own question!

    5. #4
      PaulSky's Avatar
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      Re: Tearing hair out slowly...

      9? Anything less than 10 is ok on our procedures so someone has palmed you off. Some of our T1's are very new unfortunately and are making a hash of some calls, I had to deal with 3 last night and resolved them all without issues.

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      Georgieboy91's Avatar
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      Re: Tearing hair out slowly...

      thanks for the replies iv'e tried the test socket i have to ring back at 9pm less busy with a ticket number to get to CST hopefully can be resolved.

     

     

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