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    Ask Sky

    This is a discussion on Ask Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; I tried Ask Sky after I got the following email from Sky. "Looking for help with any of Sky's products ...

    1. #1
      sterlingtimes's Avatar
      sterlingtimes is offline Sky User Member
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      Ask Sky

      I tried Ask Sky after I got the following email from Sky.

      "Looking for help with any of Sky's products and services? Just visit Sky's brand new Help Centre, your first port of call for Sky queries.Our easy-to-understand help guides will guide you through Sky's most frequently asked questions and you can even get responses to your questions instantly online with Ask Sky."


      In fact, you don't ask Sky at all. It just some sort of an "expert system" that provides comical answers. I tried to be kind with it but it was totally useless.


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    3. #2
      Nic80's Avatar
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      Re: Ask Sky

      Yeah for instance I tried and got this:

      You said:
      how do i get the password for my router?
      Sky says:
      You can order Sky equipment online at the Sky Product pages.

      How does that help? Daft thing. Trying to think of more things to ask it...

    4. #3
      Nic80's Avatar
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      Re: Ask Sky

      You said:
      are you human?
      Sky says:
      Of course not, do you think a human could type this fast?
      This is fun!

    5. #4
      sterlingtimes's Avatar
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      Re: Ask Sky

      Quote Originally Posted by Nic80 View Post
      This is fun!
      I thought that you were joking, but you're right.

    6. #5
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      Re: Ask Sky

      Quote Originally Posted by Ask Sky
      You said:
      why does my sky box talk to me?
      Sky says:
      Sky Talk is the home phone service exclusively for Sky TV customers and - just as you’d expect from Sky - is big on value. It gives you unlimited calls to UK* landlines, day or night, weekdays and weekends for just 5.00 per month. Which means you can talk any time and save all the time.

      This is the only information I currently have on Sky Talk, but I have brought up the Sky Talk product page for you.
      haha, what a response!

    7. #6
      James67's Avatar
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      Re: Ask Sky

      You said:
      Is my wireless router secure?
      Sky says:
      Your Sky Broadband box is a wireless router that has been designed with the latest type of secure encryption technology available. Called WPA-PSK, it makes it extremely difficult for other people to access your Sky Broadband.
      It doesn't always seem to give the right answer.

    8. #7
      richone54's Avatar
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      Re: Ask Sky

      ^^ the answer was/is correct, they just do not know you have created a workaround yet

    9. #8
      HSNetwork's Avatar
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      Re: Ask Sky

      Actually that answer, despite the workaround, is actually technically not correct.

      Although difficult it is possible to obtain the details using packet injection and a certain Snorting of Air. Grantedim not saying its a 30 second wonder thing, but non the less...
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


      How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
      How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)

    10. #9
      richone54's Avatar
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      Re: Ask Sky

      has been designed with the latest type of secure encryption technology available / it makes it extremely difficult for other people to access your Sky Broadband.
      looks about as correct as can be to me

    11. #10
      HSNetwork's Avatar
      HSNetwork is offline Sky User Member
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      Re: Ask Sky

      Love the grammer. I am useless at grammer but even that sounds a bit of a mouthful to me

      with the latest type of secure encryption technology available

      Better wordered perhaps?

      with the latest type of security technology available
      or
      with the latest type of security encryption available
      or even better
      with the latest technology in security encryption available
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


      How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
      How to set up Sky Emails on your Ipod Touch / Iphone (PDF including pictures)

     

     
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