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    BB disappeared?!

    This is a discussion on BB disappeared?! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all - can't find a similar problem to mine so any suggestions that don't involve calling Sky's technical folks ...

    1. #1
      player1tom's Avatar
      player1tom is offline Sky User Member
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      BB disappeared?!

      Hi all - can't find a similar problem to mine so any suggestions that don't involve calling Sky's technical folks in the Phillipines would be gratefully received...

      I have been successfully connected to Sky's MID service for 4 days now and very happy with the speed (5-6mbps) and stability. Then for some reason it has just disappeared. I can connect to the router fine both wireless and ethernet but there's no internet access. The phone line's still working, I can connect wirelessly to other networks successfully and I havn't annoyed anyone at customer services either.

      Please help...!
      Thanks

      update - I have noticed that the orange internet light is on when the problem occurs. I can re-boot the router and this will sometimes correct it and at other times it seems to reset itself.
      Last edited by player1tom; 07-01-08 at 05:05 PM. Reason: update


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: BB disappeared?!

      Call after 1830 and you should get through to the UK most calls stay in the UK before 11pm.
      Can you post your stats please?
      Sky User - The unofficial support forum for everything Sky! How to get your router statistics is the white router instructions
      SkyUser - Router Stats V2 is the dark grey/ black router instructions

    4. #3
      player1tom's Avatar
      player1tom is offline Sky User Member
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      Re: BB disappeared?!

      Thanks - I'll try calling later. Here's my stats:

      Router Status
      Firmware Version 1.5Sky
      ADSL Port
      MAC Address 00:1e:74:51:bd:1f
      IP Address removed by admin
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 82.108.10.245
      Domain Name Server 90.207.238.97 87.86.189.16
      LAN Port
      MAC Address 00:1e:74:51:bd:1d
      IP Address 192.168.0.1
      DHCP enable
      IP Subnet Mask 255.255.255.0
      Modem
      ADSL Firmware Version A2pB023c.d20e
      Modem Status Up
      DownStream Connection Speed 5984
      UpStream Connection Speed 384
      VPI 0
      VCI 38
      Wireless Port
      Name (SSID) BockNET
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name BockNET
      Last edited by NewsreadeR; 07-01-08 at 05:27 PM. Reason: removed IP address

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: BB disappeared?!

      Can you post your noise margin stats and remove your IP address information from your post?

    6. #5
      player1tom's Avatar
      player1tom is offline Sky User Member
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      Re: BB disappeared?!

      Thanks for removing IP info. Here's the other stats:

      System Up Time: 1:30:17
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1294 1371 0 0 0 0:14:05
      LAN 88 0 0 0 0 1:30:17
      WLAN 38118 63636 0 0 0 1:29:55
      ADSL Link Downstream Upstream
      Connection Speed 5984 kbps 384 kbps
      Line Attenuation 38.0 db 22.5 db
      Noise Margin 7.4 db 13.0 db

     

     

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