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    Website Unavailable

    This is a discussion on Website Unavailable within the Sky Broadband help forums, part of the Sky Broadband help and support category; All, If anyone can help I'd be very grateful, I'm trying to access Hull City Council : Home but IE ...

    1. #1
      wjoyce's Avatar
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      Website Unavailable

      All,

      If anyone can help I'd be very grateful, I'm trying to access Hull City Council : Home but IE can't reach the website.

      The website is Hull City Council who've assured me it's up, JANET who host the service say it's up. I can also access this site via my mobile phone (GPRS) and via my office network via VPN.

      Sky's response is that certain websites block the ip addresses assigned by Sky to Sky users as they deem some of the ip addresses in the allocated range as 'untrustworthy'.

      Can anyone using Skybroadband see this site?

      What do people think of Sky's response.


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    3. #2
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      Re: Website Unavailable

      works for me, but im not on Sky...

      as for Sky's response - its legit, but are you using the Sky DNS servers or OpenDNS? if you're using Sky, change them by following the instructions HERE and see what happens (click on the 'Get Started' button)
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    4. #3
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      Re: Website Unavailable

      Hi,

      Thanks for the reply but I don't think DNS is not the issue here, the website resolves to the correct ip address.

      195.195.236.150

    5. #4
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      Re: Website Unavailable

      then it could be security settings on your PC - try resetting them to default or disabling your firewall and see what happens...
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      Re: Website Unavailable

      Not DNS or the site, looks like there has been some overzealous IP blocking by the council IT department looking after the website. I can ping and tracert the site but cannot browse to it via URL or IP here and I am on Sky.

    7. #6
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      Re: Website Unavailable

      Quote Originally Posted by wjoyce View Post
      Can anyone using Skybroadband see this site?
      What do people think of Sky's response.
      I can't access the site from my Sky broadband, but I just logged on to a server in my office and can access it from there on BT Broadband.

      Looks like either over zealous IT department blocking, or perhaps laziness; eg blocking all IP address beginning with 90. because of one untrustworthy range!

    8. #7
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      Re: Website Unavailable

      working fine here on my Jnet connection!

    9. #8
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      Thumbs up Re: Website Unavailable

      Thanks for all the replies,

      As other sky users can't access the site either then I'll assume it's ip filtering to blame.

      It's interesting that I couldn't trace route or even ping the node but other sky users can.

      n.b. When I spoke to the JANET helpdesk they couldn't trace either.

    10. #9
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      Re: Website Unavailable

      This is similar to the problem i have contacting the BMW.co.uk website , it used to work and now it doesn't through Sky but works fine through any other ISP i have access to.Perhaps Sky should start contacting people about this or there will be no one left to browse.

    11. #10
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      Re: Website Unavailable

      Not quite the same - I have no problem with this site from my Sky broadband connection.

     

     
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