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    Repeated connection loss

    This is a discussion on Repeated connection loss within the Sky Broadband help forums, part of the Sky Broadband help and support category; First may I say what a fantastic site! I have already learned a great deal but as a non-techie 60 ...

    1. #1
      GROSV's Avatar
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      Post Repeated connection loss


      First may I say what a fantastic site! I have already learned a great deal but as a non-techie 60 yr old I am still unsure about this problem after reading many of the helpful stuff in here! I have been with sky broadband for about 12 months and was about to dump them for a new provider but what I have learned so far seems to suggest this may not be their problem!

      I have the 'mid' package

      So -- HELP please

      I am getting repeated and regular drop out of connection to sky broadband. I have read similar posts and obtained some of the stats which you may need to help me.

      My connection will last anything between a few seconds and say an hour.

      I have a Netgear v1.02.08 router
      Downstream connection speed 7232 kbps
      Uppstream 416 kbps

      speed test shows varying d/l speeds between 624 kbps and 1672 kbpsfigures

      Line attenuation is 34.0 dbs downstream and 22.5 dbs upstream
      Noise magin 13.8 db downstream and 14 db upstream

      Distance to exchange is 1252 metres

      I have no idea whether these are of any use in identifying my problem but would appreciate any thoughts comments, suggestions which any one here may have.

      Grosv


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    3. #2
      eyemdee's Avatar
      eyemdee is offline Sky User Member
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      Re: Repeated connection loss

      ^^^ This looks like a problem between your PC and the router, rather than the router and the exchange as your stats look very healty. The noise margin is good and connection speed close to the max for the mid package.

      You don't say how you are connecting to the router. If wireless, then this is the first thing to try and eliminate by connecting by ethernet cable. If speedtests are still as poor, then look for something like spyware/malware/viruses using your bandwidth. If they improve, then try changing wireless channel or even look at the security in case you have a neighbour sharing your connection!

    4. #3
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      Re: Repeated connection loss

      Having lost connection while trying to respond to this post I now have no idea whether it got sent or not!!

      SO - I thought I would reply again

      I am connected via ethernet cable so unlikely to be the neighbours or wireless problems

      I run anitirus/mailware/spyware sofware so shouldn't have a problem there but I will check.

      I have installed Mossywells Ping utility and I have disabled uPnP on the netgear router in case it is that bug!

      SILL getting problems - any more thoughts gratefully received

      Grosv

    5. #4
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      Re: Repeated connection loss

      ^^^ Hmmm. Can you post your detailed router stats to see whether they give any more clues. Could just be a network card problem but the router stats should help.

      EDIT: Another thought - what happens to the Internet LED on the router when you get disconnected?
      Last edited by eyemdee; 30-12-07 at 03:46 PM. Reason: Further question

    6. #5
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      Re: Repeated connection loss

      All 4 lights on router remain green when disconnected

      I assume you mean the following, if not let me know!

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4064 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 23.6 14.0
      Attn(dB): 34.0 22.0
      Pwr(dBm): 19.8 6.6
      Max(Kbps): 4672 896
      Rate (Kbps): 4064 416
      G.dmt framing
      K: 128(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 128 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.1240 17.0666
      L: 1032 120
      D: 64 8
      Counters
      SF: 88098 88096
      SFErr: 61 0
      RS: 5990720 374408
      RSCorr: 12210 2
      RSUnCorr: 2123 0

      HEC: 51 0
      OCD: 3 0
      LCD: 0 0
      Total Cells: 14350405 0
      Data Cells: 97317 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 13 0
      SES: 4 0
      UAS: 21 0
      Total time = 25 min 24 sec
      SF = 88098
      CRC = 61
      LOS = 5
      LOF = 0
      ES = 13
      Latest 1 day time = 25 min 24 sec
      SF = 88098
      CRC = 61
      LOS = 5
      LOF = 0
      ES = 13
      Latest 15 minutes time = 10 min 24 sec
      SF = 36757
      CRC = 50
      LOS = 5
      LOF = 0
      ES = 8
      Previous 15 minutes time = 15 min 0 sec
      SF = 51341
      CRC = 11
      LOS = 0
      LOF = 0
      ES = 5
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Thanks again
      Last edited by GROSV; 30-12-07 at 03:59 PM. Reason: update

    7. #6
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      Re: Repeated connection loss

      ^^^ This is really strange. Your speed has halved and your noise margin increased, yet you are still getting some errors although the line looks healthy!

      If you are not using wireless then turn it off - someone else might be using it but that wouldn't explain the problem. Log in to the router and uncheck the "Enable Wireless Access point" checkbox in Wireless Settings. When you Apply this, the wireless LED should go out. I would keep this off unless you need it.

      Clutching at straws now but do you have the router on its side on its feet, or flat? Some problems have been thought to be caused by overheating when it is flat on the desk.

      The only other thing I can think of is a problem with your telephone wiring. Are you plugged into your master socket, and does this have an engineer test socket behind a faceplate? If, so, then try plugging into this and see if things improve.

    8. #7
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      Re: Repeated connection loss

      OK - I'll try what you suggest and disable wireless connection etc.

      I had suspected possible overheating of the router but it is stood on its feet - hard to tell whether or not it is actually overheating.

      Do you think I might be better to ask sky to replace the router with the current model - I hear that the one I have is pretty awful! ?

      I am not connected drectly to the master socket, but I do have appropriate filters in connections used. A tad uncomfortable with messing about with the faceplate etc - but will do so as a last resort.

      The problem is comparatively recent (last few weeks but getting worse) and the phone connections have been working for several months before this so I can't imagine that would be the problem.

      Thanks for your help so far - It really is very much appreciated!

    9. #8
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      Re: Repeated connection loss

      Have you spoke to Sky regarding these problems? It could be that they have performed a speed cap on you. If not can you connect directly to the master socket, i asssume that you are using an extention which will effect on your speeds.

    10. #9
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      Re: Repeated connection loss

      Quote Originally Posted by GROSV View Post
      I am not connected drectly to the master socket, but I do have appropriate filters in connections used. A tad uncomfortable with messing about with the faceplate etc - but will do so as a last resort.
      Us old un's will always have a go at sorting these things out! I am only a couple of years behind you.

      One thing you can do which almost always improves things is to have a look behind your master telephone socket. Carefully undo the two screws and remove either the faceplate bit if it is a recent one, or the socket itself if older than 80's.

      If there are any wires connected to terminal 3, usually orange and white, then remove them - they just pull out. These "ring wires" act as an aerial for interference and are not needed now as the ADSL filter does their job. The only wires needed are those on terminals 2 and 5 which are usually blue and white.

      Other than that, I think you will need to speak to Sky as it could be that the router is faulty - it wouldn't be the first - but I would always try all other avenues first!

    11. #10
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      Re: Repeated connection loss

      ok guys thanks for that - I will do as you suggest and then talk to SKY - I hadn't done so yet as i wanted to be able to tell them that i had already done all the things they might have suggested!

      If i make any progress I will let you know

      Happy New Year to you!!

     

     
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