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    Verrrry Slooooow Internet, Please Help.

    This is a discussion on Verrrry Slooooow Internet, Please Help. within the Sky Broadband help forums, part of the Sky Broadband help and support category; I was at a family members last night as they were having problems with their new pc and their internet. ...

    1. #1
      Andyfonics's Avatar
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      Verrrry Slooooow Internet, Please Help.

      I was at a family members last night as they were having problems with their new pc and their internet. They have Sky Broadband Mid, with the new V2 Router. It is a wired connection. There is a 10 meter extension from the phone socket to the router.

      I found the problem, the router was disabled in Windows Vista.
      When I looked at the router settings page I noticed that the downstream speed was 130 kbps and the upstream speed was 234 kbps

      The Downstream Line Attenuation was 48db and the Noise Margin was 14db

      Page loading times were horrible.
      They have never had broadband and just had it installed at xmas.

      Any Help would be appreciated.

      Im going up there today and think I might have to phone sky but would like to know what you guys think.

      Thanks.
      Last edited by Andyfonics; 28-12-07 at 11:09 AM.


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    3. #2
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      Re: Verrrry Slooooow Internet, Please Help.

      Get it off the extension and see if that changes anything, also check to make sure that anything plugged into the telephone is connected via a filter.

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      Re: Verrrry Slooooow Internet, Please Help.

      Thanks Paul, will try that.

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      Re: Verrrry Slooooow Internet, Please Help.

      If they have a newish socket (one with a split going left to right just above the fixing screws) then you can undo the screws, remove the bottom of the faceplate and plug into the test socket (with a filter) to see if that improves things.
      Are there any other extensions in play, hardwired or cable?

    6. #5
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      Re: Verrrry Slooooow Internet, Please Help.

      I didn't see your last post before I went up Paul, but luckily I knew about that, I took the front off and plugged the filter with telephone and router in a plugged it into the socket.
      I then went and reset the router and checked the stats page and goodness me the downstream speed was just under 5000 kbps.

      I didnt really know what to tell him after that, I just told him to phone BT and ask thier advice.

      What do you think the problem is?

      I also told my brother to do the same thing a month back and the same happened with him, the speed shot up...

    7. #6
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      Re: Verrrry Slooooow Internet, Please Help.

      Going into the test socket removes any extension lines etc from the telephone line which can be a big cause of interference and speed issues, it also means you are not using the front socket which is the one used most. It could be either extensions causing a problem (if there are any on the line) or the front socket is faulty or wearing out.
      Tell him to call BT and tell them his phone only works properly if plugged into the test socket and if it's plugged into the main socket you get noise or dial tone problems as if you mention ADSL they will not want to know if they can say the telephone service is working ok on it.
      Only call BT if there are no extensions on the line though as it could be them to blame if there are any. If there are extensions then removing the wiring for them may be an easier solution as BT will charge a call out if they turn up and diagnose a fault on an extension if they didn't fit it themselves within the last 12 months.
      Last edited by PaulSky; 28-12-07 at 06:00 PM.

     

     

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