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    Please help - constantly losing connection!

    This is a discussion on Please help - constantly losing connection! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hopefully, your connection will become more reliable when Sky finally release the new firmware for your router, which will hopefully ...

    1. #11
      James67's Avatar
      James67 is offline Sky User Member
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      Re: Please help - constantly losing connection!

      Hopefully, your connection will become more reliable when Sky finally release the new firmware for your router, which will hopefully be early in the New Year. You won't need to do anything, it will happen automatically.

      In the meantime, I suggest using the Mognuts Utility page to increase the target noise margin to a higher value. This will slow your connection down, but not permanently (as would happen if you contact Sky). This has the advantage that once the firmware upgrade is released, your speed will automatically increase whilst staying reliable (hopefully).


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    3. #12
      pete146's Avatar
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      Re: Please help - constantly losing connection!

      Just crashed again - basically everything slowed down to a point that I couldn't download my emails & Messenger logged out. Came back again after about 2 minutes but so slowly that I couldn't load sites.

      This is the log from my router:

      Sat, 2000-01-01 00:00:27 - Initialize LCP.
      Sat, 2000-01-01 00:00:27 - LCP is allowed to come up.
      Sat, 2000-01-01 00:01:27 - Initialize LCP.
      Sat, 2000-01-01 00:01:27 - LCP is allowed to come up.
      Sat, 2000-01-01 00:01:31 - CHAP authentication success
      Sat, 2000-01-01 00:01:33 - Send out NTP request to time-g.netgear.com
      Mon, 2007-12-24 07:27:56 - Receive NTP Reply from time-g.netgear.com
      Mon, 2007-12-24 08:07:33 - TCP Packet - Source:219.77.99.154,51132 Destination:90.195.212.77,18435 - [DOS]
      Mon, 2007-12-24 07:26:23 - Router start up
      Mon, 2007-12-24 12:31:04 - UDP Packet - Source:24.64.233.203,32562 Destination:90.195.212.77,1028 - [DOS]
      Mon, 2007-12-24 14:06:41 - LCP down.
      Mon, 2007-12-24 14:06:49 - Initialize LCP.
      Mon, 2007-12-24 14:06:49 - LCP is allowed to come up.
      Mon, 2007-12-24 14:07:49 - Initialize LCP.
      Mon, 2007-12-24 14:07:49 - LCP is allowed to come up.
      Mon, 2007-12-24 14:08:10 - CHAP authentication success
      Mon, 2007-12-24 15:23:30 - UDP Packet - Source:24.64.3.168,28847 Destination:90.195.212.77,1028 - [DOS]
      Mon, 2007-12-24 18:51:14 - Administrator login successful - IP:192.168.0.2
      Mon, 2007-12-24 19:12:06 - Administrator login successful - IP:192.168.0.2
      Mon, 2007-12-24 20:21:30 - LCP down.
      Mon, 2007-12-24 20:21:39 - Initialize LCP.
      Mon, 2007-12-24 20:21:39 - LCP is allowed to come up.
      Mon, 2007-12-24 20:21:39 - CHAP authentication success
      Mon, 2007-12-24 20:21:51 - Administrator login successful - IP:192.168.0.2

      And the detailed mognuts info:

      usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 256 Kbps, Downstream rate = 3072 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.5 13.0
      Attn(dB): 59.0 31.5
      Pwr(dBm): 18.4 0.6
      Max(Kbps): 4064 992
      Rate (Kbps): 3072 256
      G.dmt framing
      K: 97(0) 9
      R: 16 16
      S: 2 16
      D: 64 4
      ADSL2 framing
      MSGc: 1 1
      B: 97 9
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.1632 17.6000
      L: 784 80
      D: 64 4
      Counters
      SF: 1348018 1348016
      SFErr: 114659 130
      RS: 45832634 5729068
      RSCorr: 19390861 708
      RSUnCorr: 731978 0

      HEC: 109247 86
      OCD: 138 32
      LCD: 0 14
      Total Cells: 165127053 0
      Data Cells: 10458214 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 5438 0
      SES: 2892 0
      UAS: 48 0
      Total time = 13 hours 3 min 18 sec
      SF = 2760435
      CRC = 126220
      LOS = 2672
      LOF = 0
      ES = 5438
      Latest 1 day time = 13 hours 3 min 18 sec
      SF = 2760435
      CRC = 126220
      LOS = 2672
      LOF = 0
      ES = 5438
      Latest 15 minutes time = 3 min 18 sec
      SF = 11703
      CRC = 6849
      LOS = 0
      LOF = 0
      ES = 193
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 29588
      LOS = 2
      LOF = 0
      ES = 804
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 1771
      LOS = 1
      LOF = 0
      ES = 242
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 8703
      LOS = 2
      LOF = 0
      ES = 362
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 17890
      LOS = 0
      LOF = 0
      ES = 826

      Any ideads anyone?

      Thanks

    4. #13
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      Re: Please help - constantly losing connection!

      Whenever it disconnects, the message LCP down appears in the log.

    5. #14
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      Re: Please help - constantly losing connection!

      This looks very similar to my previous situation. Have you used any programs to try increase your speed? Well if so I suggest you set it back to its default settings etc to get a normal line speed. I used to push my line to faster speeds which would cause it to disconnect constantly due to the line just being so awful (quality of phone calls too). If you haven't changed anything I would give Sky a call and get them to cap it at 2meg and that should give a more comfortable margin for noise. If that doesn't help at all try putting your router into the master socket (if you can) or replacing the micro filters and cable from the phone socket to the router. Try to remove any phone extension cables to test interference. If none of the above help I would contact sky again and get them to send a BT engineer out or at least cap it to 1mb again.

      I hope that helps. Keep us updated!

    6. #15
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      Re: Please help - constantly losing connection!

      I would not ask Sky to cap you, take James' advice and use the Mognuts utility to cap it yourself. Start at a high figure say about 20 dbs and then gradually reduce it until you have a decent speed without drop outs. As James says, the new firmware will hopefully cure this problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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