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This is a discussion on Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Having loads of problems so far. For the first week I was getting consistently 12mb (which wasn't as good as ...
- 23-12-07, 06:24 PM #1
Having loads of problems so far. For the first week I was getting consistently 12mb (which wasn't as good as I'd hoped but OK). Now in the last 2 days I have had loads of disconnections (every 10 mins or so) as well as the phone not working (seems to be at the same time as the net gets disconnected) BT said there was no problem with the line so I phoned Sky. They are telling me various things which all seem to be a stab in dark at resolving the problem. Now not only am I getting the disconnection problems but my download speed is well under 5mb. Anyone please help?
- 23-12-07, 06:31 PM #2
Are you using the master socket or an extension?Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.
- 23-12-07, 06:34 PM #3
I've tried both of my sockets, although I normally use the master.
- 23-12-07, 06:35 PM #4
Have you removed the face plate and then tried the test socket?Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.
- 23-12-07, 06:38 PM #5
No. I don't have a test socket. I've taken both face plates off but there isn't one.
- 23-12-07, 06:46 PM #6
Call BT and they will replace that old socket for a new one with a test socket and that would be my first port of call.
Once thats done try and connect using the test socket and see what goes.
The other option is to purchase your own master socket and install it yourself but your not supposed to do that because thats BT's property.
Regards.Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.
- 23-12-07, 06:51 PM #7
When I phoned up Sky they said if I did that BT would charge me a £100 call out fee plus £66 an hour.
- 23-12-07, 06:53 PM #8
- 23-12-07, 06:58 PM #9
BT should not charge you for renewing their socket. Phone them and tell them you have an old type socket and you want to put in an extension but understand that you need an NTE5 socket to be able to do it. If you call them out for a fault and there is none, you will be charged.
- 23-12-07, 07:04 PM #10
Additional lines | Personal | BT.com
It's a joke. £166 to 'possibly' sort out a problem I wasn't getting with my old ISP.