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This is a discussion on Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; You are mis understanding. You are not calling them out for a fault, which is what Sky suggested. You want ...
- 23-12-07, 07:10 PM #11
You are mis understanding. You are not calling them out for a fault, which is what Sky suggested. You want your old obsolete master socket changed, there should be no charge for this.
- 23-12-07, 07:25 PM #12
No, if BT call out and there is no fault then they will charge you this is if you report a line fault not to change the socket.
If you call them up and say as per the above post, they will change the socket for free.
Regards.Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.
- 23-12-07, 08:21 PM #13
Read this: Sky User - The unofficial support forum for everything Sky! How to test your Master Socket
This is what you need.Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.
- 23-12-07, 09:16 PM #14
here and above seems to indicate they will charge £166 to fit the extension for you! OK they will probably replace the master socket in the process but will they just do the master for free?
- 23-12-07, 09:24 PM #15
One of the main reasons for fitting the new type socket was that users could fit their own extensions, without interfering with the BT side. All you can do is phone them up and ask, don't mention it has anything to do with broadband or they will probably want to charge you, one way or another.
- 24-12-07, 12:13 PM #16
I just phoned BT to ask. They said it's £162 to get a new master socket fitted. However the woman I spoke to suggested I buy one from an electrical retailers and get a qualified electrician to fit it.
- 24-12-07, 12:20 PM #17
BT now advising customers to breach their own rules!!
In that case, just wait for one of these to be listed again (just search for Openreach) and find someone who knows how to connect 2 wires to 2 screw terminals! Definitely not worth £162!!
- 24-12-07, 12:27 PM #18
what the original OP should do, is wait for the new year and phone BT saying you can hear noise/crackles on the line when you sometimes make calls (do not mention broadband), they should at some point ask you to check from the test socket and you can let them know you do not have one (this is how i got a NTE5 socket fitted in my house)
- 24-12-07, 12:32 PM #19
- 24-12-07, 12:36 PM #20
i do not think it is that difficult and if you feel up to it, all should be good.
only think i would say is if you do have problems and need to get BT out, chances are you will be charged