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    What are the call charges for SKY BB Technical help?

    This is a discussion on What are the call charges for SKY BB Technical help? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm a suspicious soul, and whenever someone says they're giving something away for free, ie Sky broadband, I always think ...

    1. #1
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      What are the call charges for SKY BB Technical help?

      I'm a suspicious soul, and whenever someone says they're giving something away for free, ie Sky broadband, I always think there's a catch.

      I am thinking about getting Sky broadband, but if I need to phone their technical helpline, how much will it cost me?
      Last edited by jango; 23-12-07 at 11:20 AM.


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      Re: What are the call charges for SKY BB Technical help?

      It is an 0870 number so about 9/10p a minute. There have been free numbers that have been used in the past but I don't know if there are any that Sky haven't closed down so they can be used.

      I think I read somewhere on here that Sky might not be using an 0870 number come next year but somebody else might know more about this than me.

    4. #3
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      Re: What are the call charges for SKY BB Technical help?

      The number doesnt actually cost anymore that 8.5ppm. At night, its 1.5ppm, during the day its 8.5ppm, and Im sure that evenings/weekend days are somewhere in between these values i.e. 4.5ppm

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      Re: What are the call charges for SKY BB Technical help?

      If you're on one of the "BT Together" options - and I assume most people are on at least "Option 1" - then the charge is 6p per minute during the day and 1p per minute in the evenings and at weekends.

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      Re: What are the call charges for SKY BB Technical help?

      Much obliged for the responses.

      I honestly thought it would be around 1 a minute.

      So are there any catches or drawbacks to having SKY BB over another ISP?

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      Re: What are the call charges for SKY BB Technical help?

      Bad points:
      You can't use your own router.
      Telephone support from SKY is atrocious.
      You are tied to keeping your TV package for at least a another year.

      Good points:
      Its relatively cheap.

      Just my opinions.

    8. #7
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      Re: What are the call charges for SKY BB Technical help?

      Quote Originally Posted by moleman View Post
      Bad points:
      You can't use your own router.
      Telephone support from SKY is atrocious (In your opinion)
      You are tied to keeping your TV package for at least a another year.

      Good points:
      Its relatively cheap.

      Just my opinions.
      I do take offence to that but fair enuff
      -------------------------------------------



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