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    Router delivery.

    This is a discussion on Router delivery. within the Sky Broadband help forums, part of the Sky Broadband help and support category; I was under the impression routers are now sent out before migration day. I have read a post in another ...

    1. #1
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      Router delivery.

      I was under the impression routers are now sent out before migration day.
      I have read a post in another forum saying its only for LLU customers, Connect customers must still wait until after migration day usually 5 days after.
      Has anyone signing up for connect got their router before migration day.


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      Re: Router delivery.

      Hi its true that connect customers do have to wait up to 5 days for after connection before their router is despatched. This is due to the fact that sky are selling a rebranded bt package and need to ensure bt have the line connected first.

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      Re: Router delivery.

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      Moved from P2P forum (?) to Help forum
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      Re: Router delivery.

      Quote Originally Posted by Postman Pat View Post
      Hi its true that connect customers do have to wait up to 5 days for after connection before their router is despatched. This is due to the fact that sky are selling a rebranded bt package and need to ensure bt have the line connected first.
      It varies. Sometimes Sky recieve the neccesary notification a week before it goes active, sometimes they don't until the day its active. The actual notification they need is the day the line is due to go live and the confirmation that BT have accepted the broadband order. They then send it out (usually) within 3 working days by parcelforce 24.
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

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      Re: Router delivery.

      This is due to the fact that sky are selling a rebranded bt package and need to ensure bt have the line connected first.
      I don't see why this should make any difference. They send out routers to LLU customers before the line is connected. What's the big difference? I have yet to see a convincing reason. It is particularly annoying if you are moving with a MAC, which proves your line is ADSL enabled and still have to wait 3 or 4 days before you can connect.

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      Re: Router delivery.

      Make you right, dont know if anyone else has a convincing reason for the normal delay in sending out the router for connect customers

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      Re: Router delivery.

      It's difficult to see why it takes as much as 5 days from a Customer Service agent putting in a request to dispatch a router, to the router being received by the customer, given that it's sent by 24-hour courier. What happens in the 4 days? Do the warehouse staff just look at the order blankly before doing anything about it?

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      Re: Router delivery.

      I don't see why we should have to wait just because its connect,what use would the router be to us if we didn't migrate its not like you can use it for anything else.

      I am not in that much of a rush to migrate,I'm not going to be without broadband for 5 days so will wait until the exchange goes live probably 5 months from now.

      They really are Clueless.

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      Re: Router delivery.

      Quote Originally Posted by James67 View Post
      It's difficult to see why it takes as much as 5 days from a Customer Service agent putting in a request to dispatch a router, to the router being received by the customer, given that it's sent by 24-hour courier. What happens in the 4 days? Do the warehouse staff just look at the order blankly before doing anything about it?
      It has been raised many, many times within Sky. They refuse to fix it because it could mean someone could get a router when their line is not going to be activated. CS agents rarely put in a request directly, its all handled automatically by the system, except for replacements. Until fairly recently, a manual router request could take from 1-4 weeks to be sent out, but I think thats down to around 3-5 working days now...
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
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    11. #10
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      Re: Router delivery.

      It has been raised many, many times within Sky. They refuse to fix it because it could mean someone could get a router when their line is not going to be activated.
      That makes absolutely no sense. If a person is moving with a MAC to Connect, their line is already activated, it just requires the tag to be changed. A person going on LLU may not have an activated line and it is quite possible that it may not even be capable of being activated, yet their router is sent out days if not weeks before. It would be really interesting to hear Sky's official reason for this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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