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    Router delivery.

    This is a discussion on Router delivery. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme That makes absolutely no sense. If a person is moving with a MAC to Connect, their ...

    1. #11
      James67's Avatar
      James67 is offline Sky User Member
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      Re: Router delivery.

      Quote Originally Posted by Isitme View Post
      That makes absolutely no sense. If a person is moving with a MAC to Connect, their line is already activated, it just requires the tag to be changed. A person going on LLU may not have an activated line and it is quite possible that it may not even be capable of being activated, yet their router is sent out days if not weeks before. It would be really interesting to hear Sky's official reason for this.
      I doubt that Sky even have an official reason for this. I get the impression that the software system that drives the provisioning process was very poorly designed. There's an expected sequence of events which drives the system, but it seems that any deviation from that expected sequence is handled very badly. The people responsible for creating this software never looked at the process and stopped to ask, "What happens if BT doesn't give an engineering appointment date until the day that the engineering work takes place?", "What happens if a request to dispatch a router is issued, but the customer never receives their router?"

      This kind of shoddy software implementation seems to be the norm for bespoke systems. One of my former employers bought in a bespoke system for software bug tracking - after it was delivered, it took months to actually get it to a point where things ran smoothly. And of course, there's the endless series of Government IT projects which never seem to run properly.


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    3. #12
      maxping's Avatar
      maxping is offline Sky User Member
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      Re: Router delivery.

      Quote Originally Posted by Isitme View Post
      It would be really interesting to hear Sky's official reason for this.
      I sent them a email asking why,i haven't had a reply,why am i not surprised.

     

     
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