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    phone call disconnects broadband

    This is a discussion on phone call disconnects broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; they say this could take up to five days and they will contact me. I think they are just covering ...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: phone call disconnects broadband

      they say this could take up to five days and they will contact me.
      I think they are just covering their rear. With your high connection speed they will probably cap you down a bit or even send you another router, anything but getting to the root of the problem.

      TomD


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    3. #12
      den's Avatar
      den
      den is offline Sky User Member
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      Re: phone call disconnects broadband

      hi all just an update rec. text message on home phone today from sky broadband tech. to say that my broadband fault had now been corrected, my noise margin has never been this good and i dont lose connection when phone is in use so will see how it goes, at the moment all credit to sky for sorting it. also i think i might be capped at 12mb but im happy with that if it sorts the problem, we shall see.thanks for all your replies have a good christmas everyone.
      Den/usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 510 Kbps, Downstream rate = 12189 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 14.6 21.5
      Attn(dB): 24.0 13.6
      Pwr(dBm): 0.9 12.4
      Max(Kbps): 16528 612
      Rate (Kbps): 12189 510
      G.dmt framing
      K: 239(0) 16
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 97 70
      B: 238 15
      M: 1 8
      T: 1 1
      R: 16 16
      S: 0.6248 7.5294
      L: 3265 153
      D: 64 8
      Counters
      SF: 1432629 1432627
      SFErr: 33 1
      RS: 147560792 12177329
      RSCorr: 184373 37
      RSUnCorr: 762 0

      HEC: 31 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 662644928 27699185
      Data Cells: 1506760 172164
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 20 1
      SES: 15 0
      UAS: 14 16
      Total time = 6 hours 24 min 29 sec
      SF = 1432629
      CRC = 33
      LOS = 25
      LOF = 0
      ES = 20
      Latest 1 day time = 6 hours 24 min 29 sec
      SF = 1432629
      CRC = 33
      LOS = 25
      LOF = 0
      ES = 20
      Latest 15 minutes time = 9 min 29 sec
      SF = 35422
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55928
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55928
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55928
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55928
      CRC = 0
      LOS = 0
      LOF = 0

     

     
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