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    Quick question about LLU and my sky package..

    This is a discussion on Quick question about LLU and my sky package.. within the Sky Broadband help forums, part of the Sky Broadband help and support category; I see my exchange was changed to LLU in June - my BB package was (and is afaik) the see, ...

    1. #1
      sterankin's Avatar
      sterankin is offline Sky User Member
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      Quick question about LLU and my sky package..

      I see my exchange was changed to LLU in June - my BB package was (and is afaik) the see, speak surf for 26 a month. I believe I was put on the Connect package at a discounted rate.

      Would I have been automatically transferred over to the other package (Mid was it?) - my broadband is very slow, more like 512k-1MB. I know the Connect is throttled so maybe that is it.

      Anything I can do here to spped it up due to the LLU?

      (Edit - I just logged in to mySky and it says I am on connect - will changing to Mid increase my speed and can I do this mid-contract?)

      Thanks
      Last edited by sterankin; 17-12-07 at 04:14 PM. Reason: additional info added


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    3. #2
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      richone54 is offline Sky User Member
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      Re: Quick question about LLU and my sky package..

      sky should change you over to mid when space is there and the mid package is not throttled/contended at the moment which may help your speed(see below).

      without looking at your router stats i could not comment on the speed you are getting, you would need to confirm how yu are set up at the moment (wireless or wired / where do you plug the router into)
      you could post your router stats we can have a look.
      if you have not done so already it may also be a good idear to do a comparison from your test socket (see first link in my sig)

    4. #3
      sterankin's Avatar
      sterankin is offline Sky User Member
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      Re: Quick question about LLU and my sky package..

      Thankyou for your reply.

      I am using wireless, router plugged into the BT master socket (the only phone line in the house). 1 microfilter. Pc is upstairs so ethernet not really an option. Have excellent wireless signal strength on My PCI Belkin wireless lan card.


      stats:
      ADSL Link Downstream Upstream
      Connection Speed 2144 kbps 224 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 5.1 db 7.0 db

      not too bad at the minute, but just booted pc, tends to slow down after a while.


      I rang sky earlier than the girl emailed someone about switching me over to Mid. Not sure how long it would take or even if they would notify me. She transferred me to BB tecnical, who couldnt do anything about speed as I was in work and not in front of my PC. She said I should be getting 3MB.

      speed results from sky user website speed checker:

      Your download speed is 1360Kbps. That is 3137Kbps below the average for Sky
      Your upload speed is 158Kbps. That is 255Kbps below the average for Sky
      Last edited by sterankin; 17-12-07 at 10:12 PM. Reason: more info

    5. #4
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      Re: Quick question about LLU and my sky package..

      could you do a comparison from your test socket (see first link in my sig)
      i think the slow down may be due to your falling SNR, with your attenuation you are not far off the max sync.

      one thing you could try is to reboot your router in the evening, this is when there is the most Noise on the line, your router will reboot at a lower speed but should give you a more stable connection (i think this is explained much better by Saturday in the router stats explained link to his page in my sig)

    6. #5
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      sterankin is offline Sky User Member
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      Re: Quick question about LLU and my sky package..

      Thanks again for your reply.

      I used the test socket, so plugged the microfilter into the test socket.

      I did not reboot the router, here is the stats:
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 224 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 6.6 db 7.0 db

      here are speed test results:
      Your download speed is 1680Kbps. That is 2814Kbps below the average for Sky
      Your upload speed is 158Kbps. That is 255Kbps below the average for Sky

      Note this could be the time of evening (10:30pm) which may have affected the results.
      Even still, is this a big difference, esp with regards to the noise margin?

      Thanks

    7. #6
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      Re: Quick question about LLU and my sky package..

      with an att of 63ish you wont see a lot more speed wise im afraid...200/300KB/sec once on LLU but IP Profile will lower the rate t around 500kbps below sync speed
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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