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    Broadband speed varies widely

    This is a discussion on Broadband speed varies widely within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been on Sky Broadband for only a few months after moving from NTL. I have a hard wired ...

    1. #1
      blotspens's Avatar
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      Broadband speed varies widely

      I have been on Sky Broadband for only a few months after moving from NTL.
      I have a hard wired connection and also use a wireless laptop. My router is left on all the time. When I first boot up the speed can be about 500k download. If I turn off the router and reconnect the speed returns to its norm of about 10,000. Is this a problem of a cumulative colllection of noise/interference etc. All the wiring is as recommended, ie twin twisted pair and ADSLNation sockets. Is the best policy to shut down the router when neither computer is in use so that I am making a new connection each session? Sorry if this is very basic stuff but with NTL broadband I never needed to ask these sort of questions.


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    3. #2
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      Re: Broadband speed varies widely

      Your router is designed to be left on and connected. If everything is working properly then you shouldn't see the sort of performance differences you report. For it to get better after a reboot points towards a line noise or falling noise margin issue.

      Have a look at the first sticky in my signature which will explain a number of issues for you. I recommend you keep your eye on your noise margin and to start with either reboot your router in the middle of the evening then leave it connected or use Mognuts to set a noise margin that will stay above 7db through a full 24h period.

      If you still get problems, post your full stats having left the router powered for at least 12h beforehand.

      HTH

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      Re: Broadband speed varies widely

      Note that the effect where the connection gets slower and slower, and then when you reboot the router it goes back to the original speed again, isn't a physical issue with ADSL, it's caused by a bug in the router software. Reducing sources of noise can help work around this bug, but it sounds like you've already taken care to ensure your wiring is as good as it can be already.

      Increasing the target noise margin with the Mognuts utility page can help keep the connection going for longer before needing to reboot the router, but ultimately it's a matter of waiting for Sky to release the router firmware update, which sadly now looks like it's not going to happen before the new year.

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      Re: Broadband speed varies widely

      Thanks for the help. Eventually, in frustration, I contacted the Broadband Helpline. Finally I got them to agree that the router was faulty. Since last Saturday I have been using the new Sagem router and have consistently connected at 8-10,000 and never needed to reboot the router.

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      Re: Broadband speed varies widely

      Doubt there was anything wrong with your old router other than the firmware.

      Your new Sagem has a new firmware which is better able to handle line/noise issues. When the new firmware for the old router is released (should be soon) you'd have found it just as reliable as your new one.

      Keep your old router and upgrade it to the new firmware when it is available and keep it as a spare.

     

     

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