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    Problems loading some sites but not others?

    This is a discussion on Problems loading some sites but not others? within the Sky Broadband help forums, part of the Sky Broadband help and support category; All the sites listed so far as not working, Are still working here. Also, eBay loads, But pings time out ...

    1. #41
      Keiran2K8's Avatar
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      Re: Problems loading some sites but not others?

      All the sites listed so far as not working, Are still working here.

      Also, eBay loads, But pings time out :???:


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    3. #42
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      Re: Problems loading some sites but not others?

      From Work connection, site resolves fine in browser.

      C:\>tracert Gamebookers.com - Highest Odds and Best Betting Service

      Tracing route to gamebookers.com [88.81.154.73]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms XXXXXXXX.local [XXXXXXX]
      2 1 ms 1 ms 1 ms XXX.XXX.XXX.XXX
      3 4 ms 4 ms 4 ms 195.99.104.21
      4 4 ms 4 ms 4 ms core2-gig10-1.birmingham.ukcore.bt.net [62.6.196
      .9]
      5 11 ms 14 ms 10 ms core2-pos0-15-0-11.ilford.ukcore.bt.net [194.72.
      20.153]
      6 9 ms 9 ms 9 ms transit2-pos5-0.ilford.ukcore.bt.net [194.72.20.
      154]
      7 9 ms 9 ms 9 ms t2c2-ge14-0-0.uk-ilf.eu.bt.net [166.49.168.121]

      8 9 ms 10 ms 9 ms t2c1-p3-0.uk-lon1.eu.bt.net [166.49.208.118]
      9 8 ms 8 ms 8 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.102]

      10 9 ms 9 ms 9 ms 166-49-211-18.eu.bt.net [166.49.211.18]
      11 9 ms 9 ms 9 ms ge-5-0-0.dcr1.lnd.cw.net [195.2.25.2]
      12 * * * Request timed out.
      13 10 ms 10 ms 11 ms as0-dcr1.tsd.cw.net [195.2.10.165]
      14 20 ms 20 ms 20 ms guernsey-gw.tsd.cw.net [166.63.211.134]
      15 21 ms 24 ms 22 ms g1-2-dr1.gg.cw.net [212.30.0.102]
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.

      Using your DNS server

      C:\>ipconfig /flushdns

      Windows IP Configuration

      Successfully flushed the DNS Resolver Cache.

      C:\>tracert Gamebookers.com - Highest Odds and Best Betting Service
      Unable to resolve target system name Gamebookers.com - Highest Odds and Best Betting Service.

      C:\>ping Gamebookers.com - Highest Odds and Best Betting Service
      Ping request could not find host Gamebookers.com - Highest Odds and Best Betting Service. Please check the name and
      try again.

      C:\>tracert Gamebookers.com - Highest Odds and Best Betting Service
      Unable to resolve target system name Gamebookers.com - Highest Odds and Best Betting Service.

      C:\>ping Argos - Don't shop for it. Argos it!

      Pinging e624.r.akamaiedge.net [88.221.178.168] with 32 bytes of data:

      Reply from 88.221.178.168: bytes=32 time=62ms TTL=59
      Reply from 88.221.178.168: bytes=32 time=35ms TTL=59
      Reply from 88.221.178.168: bytes=32 time=58ms TTL=59
      Reply from 88.221.178.168: bytes=32 time=34ms TTL=59

      Ping statistics for 88.221.178.168:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 34ms, Maximum = 62ms, Average = 47ms

      Combo of routing & DNS problems with Sky? This has been happening for the last 2 weeks for me intermittently, been with Sky for 8 months and never had any problems (until now)

    4. #43
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      Re: Problems loading some sites but not others?

      Quote Originally Posted by FibreOptic View Post
      Also, eBay loads, But pings time out :???:
      Quite normal i believe..icmp blocked on their firewalls.

    5. #44
      Keiran2K8's Avatar
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      Re: Problems loading some sites but not others?

      Quote Originally Posted by MrVanilla View Post
      Quite normal i believe..icmp blocked on their firewalls.
      Unless they have disabled ICMP in the past 5 Hours, I dont think that is the case.
      As I was able to ping it earlier.

    6. #45
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      Re: Problems loading some sites but not others?

      Those of you that can't access certain sites might want to try this:

      OpenDNS > Support > CacheCheck

      I did this with Ancestry and the site now loads up. Rememebr to add the actual URL that is failing as it might not be the actual website address. For example for me, it was c.ancestry.com that was failing but after entering it on the link above this and thus the site now loads.

      Argos now loads as well after I removed OpenDNS IPs.
      Last edited by Alan b; 15-12-07 at 04:42 PM.

    7. #46
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      Re: Problems loading some sites but not others?

      Quote Originally Posted by MrVanilla View Post
      Combo of routing & DNS problems with Sky? This has been happening for the last 2 weeks for me intermittently, been with Sky for 8 months and never had any problems (until now)
      I can't get to the Gamebookers site either. The DNS server can't get a route to their DNS server to resolve their domain name into an IP address.

      I've still not seen any evidence that this is a DNS problem. It still looks like a routing issue, with some people affected worse than others.

    8. #47
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      Re: Problems loading some sites but not others?

      Quote Originally Posted by FibreOptic View Post
      Unless they have disabled ICMP in the past 5 Hours, I dont think that is the case.
      As I was able to ping it earlier.
      Quote Originally Posted by FibreOptic View Post
      Unless they have disabled ICMP in the past 5 Hours, I dont think that is the case.
      As I was able to ping it earlier.
      Interesting

      From work connection, BT SDSL

      C:\>ping eBay - The UK's Online Marketplace

      Pinging hp-intl-uk.ebay.com [66.135.200.16] with 32 bytes of data:

      Request timed out.
      Request timed out.
      Request timed out.
      Request timed out.

      Ping statistics for 66.135.200.16:
      Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

      From my connection using Sky DNS server this time. (Ebay loads fine on both home & work machines)

      C:\>ping eBay - The UK's Online Marketplace

      Pinging hp-intl-uk.ebay.com [66.135.210.64] with 32 bytes of data:

      Request timed out.
      Request timed out.
      Request timed out.
      Request timed out.

      Ping statistics for 66.135.210.64:
      Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

      C:\>tracert eBay - The UK's Online Marketplace

      Tracing route to hp-intl-uk.ebay.com [66.135.210.64]
      over a maximum of 30 hops:

      1 16 ms <1 ms <1 ms 192.168.0.1
      2 67 ms 47 ms 86 ms cr0.emmatlo.uk.easynet.net [87.87.250.167]
      3 43 ms 75 ms 30 ms 82.111.101.1
      4 35 ms 43 ms 63 ms easynet-ic-121677-ldn.b4.c.telia.net [80.239.193
      .110]
      5 71 ms 46 ms 48 ms ldn-b4-link.telia.net [80.239.193.109]
      6 58 ms 46 ms 35 ms ldn-bb2-link.telia.net [80.91.254.21]
      7 132 ms 117 ms 111 ms nyk-bb1-link.telia.net [80.91.249.249]
      8 * 113 ms 148 ms nyk-b1-link.telia.net [213.248.83.66]
      9 * 105 ms * sprint-119853-nyk-b1.telia.net [213.248.83.154]

      10 136 ms 124 ms 131 ms sl-bb25-nyc-11-0.sprintlink.net [144.232.13.1]
      11 138 ms 152 ms 145 ms sl-bb24-chi-2-0.sprintlink.net [144.232.9.156]
      12 162 ms 179 ms 169 ms sl-bb20-che-2-0.sprintlink.net [144.232.20.161]

      13 175 ms 198 ms 166 ms sl-bb21-che-15-0.sprintlink.net [144.232.15.142]

      14 171 ms 199 ms 175 ms sl-crs2-stk-0-4-0-3.sprintlink.net [144.232.20.1
      41]
      15 222 ms 176 ms 228 ms sl-bb21-stk-12-0.sprintlink.net [144.232.4.23]
      16 190 ms 177 ms 205 ms sl-dr21-ran-15-1.sprintlink.net [144.232.20.19]

      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Skyuser.co.uk has gone **** up as well in the last couple of minutes while i was trying to post this. (again using sky's DNS)

      C:\>tracert SkyUser - The Unofficial Help and Support Forum for everything Sky!
      Unable to resolve target system name SkyUser - The Unofficial Help and Support Forum for everything Sky!.

      C:\>tracert SkyUser - The Unofficial Help and Support Forum for everything Sky!

      Tracing route to skyuser.co.uk [77.240.11.57]
      over a maximum of 30 hops:

      1 16 ms <1 ms <1 ms 192.168.0.1
      2 53 ms 36 ms 37 ms cr0.emmatlo.uk.easynet.net [87.87.250.167]
      3 63 ms 36 ms 34 ms 82.111.101.1
      4 53 ms 35 ms 44 ms be2.er10.thlon.ov.easynet.net [195.66.224.43]
      5 41 ms 36 ms 36 ms ge-linx1.lon3.as8553.net [195.66.224.126]
      6 49 ms 109 ms 60 ms ge-0-0-0-0.man1.as8553.net [195.10.255.35]
      7 46 ms 70 ms 72 ms router.avensys.ifl2.melbourne.co.uk [85.159.62.1
      2]
      8 73 ms 49 ms 72 ms custfw1a.tshr.melbourne.co.uk [77.240.2.78]
      9 49 ms 51 ms 43 ms 77-240-11-57.melbourne.co.uk [77.240.11.57]

      Trace complete.

    9. #48
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      Re: Problems loading some sites but not others?

      Quote Originally Posted by Alan b View Post
      Those of you that can't access certain sites might want to try this
      Thanks Alan.

      On checking a URL that was problematical using OpenDNS that was fine with Sky DNS, it came back as out of sync. Refreshed the OpenDNS cache via their site and now it is working for both.

      Must be just a coincidence as apparently it's not DNS related:

      Quote Originally Posted by James67 View Post
      I've still not seen any evidence that this is a DNS problem.

    10. #49
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      Re: Problems loading some sites but not others?

      I've been experiencing similar problems bbc, facebook, etc... Switched opendns back to sky and hey presto all is fine with the world again- seems more than coincidence that this has worked for a few people

    11. #50
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      Re: Problems loading some sites but not others?

      Looks like Bill Gates is blocking it

      Microsoft Windows [Version 6.0.6000]
      Copyright (c) 2006 Microsoft Corporation. All rights reserved.

      C:\Users\Tom>tracert ebay.co.uk

      Tracing route to ebay.co.uk [66.135.192.41]
      over a maximum of 30 hops:

      1 1 ms <1 ms <1 ms 192.168.0.1
      2 54 ms 53 ms 60 ms cr0.esban.uk.easynet.net [87.87.251.7]
      3 50 ms 48 ms 49 ms 87.87.131.97
      4 64 ms 63 ms 63 ms easynet-1.r00.londen05.uk.bb.gin.ntt.net [83.231
      .146.74]
      5 64 ms * 63 ms te-3-4.r00.londen05.uk.bb.gin.ntt.net [83.231.14
      6.73]
      6 63 ms 63 ms 105 ms xe-4-3.r01.londen03.uk.bb.gin.ntt.net [129.250.4
      .186]
      7 64 ms 64 ms 63 ms xe-0.level3.londen03.uk.bb.gin.ntt.net [129.250.
      8.138]
      8 73 ms 72 ms 71 ms ae-31-51.ebr1.London1.Level3.net [4.68.116.30]
      9 66 ms 71 ms 72 ms ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

      10 134 ms 144 ms 143 ms ae-4.ebr1.NewYork1.Level3.net [4.69.132.109]
      11 133 ms 144 ms 143 ms ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70]

      12 134 ms 143 ms 162 ms ae-74-74.ebr4.NewYork1.Level3.net [4.69.134.117]

      13 228 ms 217 ms 218 ms ae-2.ebr4.SanJose1.Level3.net [4.69.135.185]
      14 221 ms 218 ms 218 ms ae-74-74.csw2.SanJose1.Level3.net [4.69.134.246]

      15 217 ms 217 ms 218 ms ae-22-79.car2.SanJose1.Level3.net [4.68.18.68]
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * *
      Why it should go via New York/California to eBay UK is beyond me.
      I bought some stuff yesterday with no problems. I am using Sky servers on Vista.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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