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    Downstream speed massively reduced over last 2 days

    This is a discussion on Downstream speed massively reduced over last 2 days within the Sky Broadband help forums, part of the Sky Broadband help and support category; I normally get a DownStream Connection Speed of between 6500 and 5400. In fact it has never dipped below that ...

    1. #1
      machofairy's Avatar
      machofairy is offline Sky User Member
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      Downstream speed massively reduced over last 2 days

      I normally get a DownStream Connection Speed of between 6500 and 5400. In fact it has never dipped below that since I joined SKy Max in August.

      However, suddenly, over the last 2 days, I have been getting 3800 all the time, day or night.

      Rang sky and they said that, since my line has been tested to only accpet 4mbit, that is not far off. He said I am only 200kbps off .. would not listen to me when I said that I am actually just above 3mb at the moment, and that 3800kbps is NOT 3.8mb, as 3600kbps is 3mb.

      I have tested my number online and it does say it is capable of 4.9mb, which is close to the 6400 I have been gettting before.

      Is anyone experiencing the same thing and is there a solution? I am really frustrated at Sky's les than knowledgeable tech suppport who insists ther is nothing wrong, and neither have I been throttled.

      Thanks in advance.


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      Saturday is offline Sky User Super Mod
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      Re: Downstream speed massively reduced over last 2 days


     

     

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