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    Just got connected today. Very slow connection

    This is a discussion on Just got connected today. Very slow connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Some advice would really be appreciated. New SkyBB Customer. Line was acivated today, however connection is at - ...

    1. #1
      Urban Splash's Avatar
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      Just got connected today. Very slow connection

      Hi all,

      Some advice would really be appreciated.

      New SkyBB Customer. Line was acivated today, however connection is at -

      download - 164kbps
      upload - 247kbps

      this is with a wired connection! Told by sky to wait 3 days, however, no faith in these ISP's

      Any advice please?!

      Many thanks

      p.s If someone could tell me how to find out detailed stats, would post them here


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    3. #2
      Saturday's Avatar
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      Re: Just got connected today. Very slow connection

      Quote Originally Posted by Urban Splash View Post
      p.s If someone could tell me how to find out detailed stats, would post them here
      PLEASE READ FIRST: How to obtain and post router stats

    4. #3
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      Re: Just got connected today. Very slow connection

      Well if his line was only activated today, he'll have a V2 router won't he, so a lot of stuff in that thread will be rather confusing.

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      Re: Just got connected today. Very slow connection

      Quote Originally Posted by James67 View Post
      Well if his line was only activated today, he'll have a V2 router won't he, so a lot of stuff in that thread will be rather confusing.
      got the sagem router if that makes a difference?

    6. #5
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      Re: Just got connected today. Very slow connection

      first question.....

      are you in the master/test socket? if not, move it there and see what happens

      also, remember all sockets need to be filtered regardless of whats in them and the filter HAS to be in the socket first - no exceptions
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
      Urban Splash's Avatar
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      Re: Just got connected today. Very slow connection

      Yep, is connected direct to master socket. Removed the plate and tried the test socket. Still the same.

      6 month old house, with only 1 master socket into the property. Brand new estate.

    8. #7
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      Re: Just got connected today. Very slow connection

      Quote Originally Posted by James67 View Post
      Well if his line was only activated today, he'll have a V2 router won't he, so a lot of stuff in that thread will be rather confusing.
      Yes, that's true - good point.

      I've put a note at the top of the router stats thread to point out that detailed stats are only available with the white V1 router. However, the thread does also give instructions on getting the simple stats from both.

    9. #8
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      Re: Just got connected today. Very slow connection

      Quote Originally Posted by Urban Splash View Post
      tried the test socket. Still the same.
      Please post your simple stats for both connections.

    10. #9
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      Re: Just got connected today. Very slow connection

      Simple stats for wireless -

      System Up Time: 11:54:04

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 26900 35167 0 0 0 0:57:23
      LAN 24553 18196 0 0 0 11:54:04
      WLAN 13755 11442 0 0 0 11:53:42
      ADSL Link Downstream Upstream
      Connection Speed 192 kbps 288 kbps
      Line Attenuation 29.0 db 16.5 db
      Noise Margin 24.8 db 7.0 db

      Poll Interval:10 (secs)

      Simple stats for wired -

      System Up Time: 11:57:50

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 27244 35516 0 0 0 0:00:40
      LAN 24860 18565 0 0 0 11:57:50
      WLAN 14688 12137 0 0 0 11:57:28
      ADSL Link Downstream Upstream
      Connection Speed 192 kbps 288 kbps
      Line Attenuation 29.0 db 16.5 db
      Noise Margin 25.4 db 7.0 db

      Poll Interval:10 (secs)

      Hope that all means something!

      I really do appreciate you gys helping me out!

    11. #10
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      Re: Just got connected today. Very slow connection

      I think Saturday wanted the Test socket and Master socket. Wired or wireless does not really matter for this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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