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    Sky Unlawful or not?

    This is a discussion on Sky Unlawful or not? within the Sky Broadband help forums, part of the Sky Broadband help and support category; If i cannot access my details at mysky does this come under data protection mishandling and can i demand access ...

    1. #1
      ononotagain's Avatar
      ononotagain is offline Sky User Member
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      Sky Unlawful or not?

      If i cannot access my details at mysky does this come under data protection mishandling and can i demand access to my data?

      I have a standard letter format......

      Dear Sir or Madam
      [Your full name and address together
      with any other details to assist in
      identifying you and the information you
      require]
      Please send me the information which I
      am entitled to under section 7(1) of the
      Data Protection Act 1998 [in relation to
      [give details if it is specific information
      you require]].
      [Please would you also advise me of the
      logic involved in any automated decisions
      taken by you about me pursuant to
      section 7(1) (d) of the Data Protection
      Act 1998.]
      If you need further information from me,
      or a fee, please let me know as soon as
      possible.
      If you do not normally handle these
      requests for your organisation, please
      pass this letter to your Data Protection
      Officer or another appropriate officer.
      Yours faithfully
      Signature


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    3. #2
      TSx's Avatar
      TSx
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      Re: Sky Unlawful or not?

      Its not mishandling of data, you can still get access to it as per DPA guidelines. I would however, enclose a fee of 10 since they're going to ask for it anyway...
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

    4. #3
      lee2007's Avatar
      lee2007 is offline Sky User Member
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      Re: Sky Unlawful or not?

      sometimes that area of there site s slow/not working for me too, surely it would be easyier to email cust services and ask them to help with your issues, then take it further if you get no joy.

     

     

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