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    Have I Been Capped?

    This is a discussion on Have I Been Capped? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Great! Thanks for the advice Saturday. Cant understand why they would just do that for no apparant reason when it ...

    1. #11
      funkymunky's Avatar
      funkymunky is offline Sky User Member
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      Re: Have I Been Capped?

      Great! Thanks for the advice Saturday. Cant understand why they would just do that for no apparant reason when it has been working well enough for near 6 months. Apologies Phunky!


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    3. #12
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      Re: Have I Been Capped?

      Seems to happen from time to time but usually following contact from the customer about a connection problem of some sort.

      When you get through to T3 make sure you get them to check your upstream speed as that looks a bit odd in your stats (even the max rate looks low). Not sure what's going on there.

      One thing though - should have said it before - I assume you've rebooted your router (power it off then on) to make sure its not a router glitch?

    4. #13
      funkymunky's Avatar
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      Re: Have I Been Capped?

      I have rebooted my router about 30-40 times over the past 4 days, also tried leaving it unplugged, and also tried running Mosseywell's Bounce Sky Router as well. I thought about running that Mognuts utility that takes the noise margin down, but would that do any good in my case if the line has been capped?

    5. #14
      Saturday's Avatar
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      Re: Have I Been Capped?

      I was confident you would have power cycled the router but thought I'd check just in case.

      When Sky capped you that was done at the exchange/network level. Using Mognuts to reduce the noise margin won't work as the router can't over ride this.

     

     
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