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This is a discussion on Help!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I hope someone here can help I can't connect to the internet through Internet Explorer or Firefox but for ...
- 03-12-07, 06:21 PM #1
Hi, I hope someone here can help
I can't connect to the internet through Internet Explorer or Firefox but for some strange reason when I load up AOL I can connect through there
More puzzling the fact that I am not even an AOL member anymore (Sky Broadband is my ISP)
I ran a diagnostic but it just says something about firewalls, which means little to me
- 03-12-07, 06:54 PM #2
Have you anything like McAfee or Norton installed? Have you removed AOL related software from the PC yet?
- 03-12-07, 07:36 PM #3
I would say you have a firewall which is configured to allow passage of AOL, but block IE and FF. Seems like a typical AOL trick.
If you are using XP or earlier it is unlikely to be a Windows firewall, so have a look in your system tray, hover your mouse over each icon and see if one says anything about a firewall. There are too many possibles to list but McAffee is sometimes used.
You should also have a look in the Add/Remove Programs list, for anything connected with AOL Security Centre, if anything is there, uninstall it. In fact you don't really want anything connected with AOL on your PC as it will be hogging space and resources.
Note: I know it is probably possible to configure any firewall to allow access, but as the OP does not know much about firewalls, the easiest way for now, is to get rid of it.
- 03-12-07, 07:43 PM #4
If it's McAfee you can reset it to defaults but I agree as it's the easiest route.
- 03-12-07, 10:08 PM #5
Thanks for all this so far!
I am a bit nervous about removing AOL so far (I still use the e mail and it is my only source of net access at the moment)
It had been working no problems whatsoever for 2 months so this is brand new out of the blue problem
What should I be looking for in the system tray?
I do have Norton and there is a firewall on there but no Windows firewall
- 04-12-07, 08:22 AM #6
If you have Norton installed then you need to go through your Norton firewall settings as you may have disabled Internet Explorer from accessing the internet by accident. Do you know what version of Norton it is?
Also open internet explorer and go into tools, internet options (in the top menu bar) and check your connections settings. Make sure that it is set to not dial a connection and that there is nothing in the Lan Settings view either.
- 04-12-07, 12:18 PM #7
Re: Help!!It had been working no problems whatsoever for 2 months so this is brand new out of the blue problem
As I said above, hover your mouse over the icons and you will see one, or more, for Norton or AOL. Right click them and select Exit or Close, this will only close the program until you restart it or reboot.
There is another way, which is to do a partial clean boot of your system. To do this 1) open the Run box and type msconfig and click OK. 2) When the SCU opens, click the Startup tab and 3) select 'Selective Startup' then untick 'Load startup items'. Reboot your PC. This will disable everything that starts with your PC including AV and firewalls. To return it to normal just tick the Normal Startup box at 3) above.
If you can access using IE or FF after doing this, it means that something in your security is blocking you and we can go on from there. Be assured that nothing suggested above is irreversible, so there is no need to worry. I must emphasize that running like this means that you have no protection, so if you do get online, do not stay there any longer than it is necessary to verify the connection. Disconnect asap.