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    After a problem free year - horribly wrong

    This is a discussion on After a problem free year - horribly wrong within the Sky Broadband help forums, part of the Sky Broadband help and support category; sounds like this might shed some light on the subject... PC Pro: Analysis: Real World Computing: Route to ruin? could ...

    1. #61
      IWasNotTheEnemy's Avatar
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      Re: After a problem free year - horribly wrong

      sounds like this might shed some light on the subject...

      PC Pro: Analysis: Real World Computing: Route to ruin?

      could suggest something, and also why BT didn't find anything wrong...
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    3. #62
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      Re: After a problem free year - horribly wrong

      ^^^^^^^^^^^^
      I think the article refers to BT ADSLMax, (Sky Connect) I don't know if the same applies on an LLU service?

      TomD


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    4. #63
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      Re: After a problem free year - horribly wrong

      oh yeah - not quite with it today.....might be useful though, you never know!!
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    5. #64
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      Re: After a problem free year - horribly wrong

      I had the same problem when BT visited me and done a full heath check on my line, they said it was working 100% but I knew it was not.

      The BT engineer used another line to the exchange and all my problems went away there and then, see my sig for proof.

      I still think this is a BT/Exchange/Line issue.

      Regards.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    6. #65
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      Re: After a problem free year - horribly wrong

      Quote Originally Posted by tomtom View Post
      The connection, speed, line attenuation and noise margin were all up and down over the course of the week and apparently this was monitored by sky.
      They finally decided it was time to call BT and the guy suggested maybe my line was crossed with another in a green box or something. Anyway, they contacted BT, BT engineer called at my home, used his own modem to check the speed and errors, declared everything was fine and fecked off. Sky then phone as if problem is solved. When I explained to them (just as I explained to the BT engineer) that it was odds on the BT engineer would arrive at a point when it was all OK and that, as nothing had changed, the problem was virtually certain to resurface, they started going over old ground again. They are back to 'monitoring' again and will phone back tomorrow.
      An update for anyone who's interested. Since the BT guy called I've had only one dropped connection that I noticed. Sky admit that they've not really done anything apart from disconnect me at the exchange (they cut me off for 12 hours before the BT visit) then reconnect me. I don't know if it's possible that that 'reset' has solved the problem but sky say all they can do for the moment is keep monitoring until the problem resurfaces. The sky guy says if it does it is very likely to be down to my line touching another in one of the green boxes such that when the other party uses their line I have problems. The long spells of trouble free surfing may be down to them going on holiday.

    7. #66
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      Re: After a problem free year - horribly wrong

      I finally got this problem cleared up. They sent out a bt engineer who checked the line outside and found something that had rotted away (would it be a capacitor he said?). Replaced it, and after 12 weeks without the problem reoccuring they closed the case. Also gave me 30 for compensation.

    8. #67
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      Re: After a problem free year - horribly wrong

      So it proves what I said that it was line problem, just like my problem.

      Glad its fixed.

      Regards.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


     

     
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