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    Cannot Send Emails Using Outlook 2003

    This is a discussion on Cannot Send Emails Using Outlook 2003 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just wondered if anybody had any ideas about this, I am having the same problem on both my desktop and ...

    1. #1
      wokeye's Avatar
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      Thumbs down Cannot Send Emails Using Outlook 2003

      Just wondered if anybody had any ideas about this, I am having the same problem on both my desktop and laptop. I have already decided just to go with web-based email as Sky's technical support is the worst I have ever come across by a long way. I have checked eveything lots of times done all the instructions and went through all the stuff I have already done twice with their technical help, disabled all security software etc. I have never had trouble like this before and I have set outlook up many times with other ISP's. Sky in the end told me to contact Microsoft, which is ridiculous but not surprising really. I just wondered if it maybe could be the firewall on the Netgear router or something but surely it would not block the outgoing mail port 465? If anybody has any ideas it would be much appreciated, if not it does not matter as I do not waste much of my time with this, and web-based email should be fine. At least Sky broaband is cheap and I guess customer service is usually bad with ISP's anyway, but Sky is an utter joke they just do not have a clue! Thanks for any help.


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    3. #2
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      Re: Cannot Send Emails Using Outlook 2003

      Quote Originally Posted by wokeye View Post
      Just wondered if anybody had any ideas about this, I am having the same problem on both my desktop and laptop. I have already decided just to go with web-based email as Sky's technical support is the worst I have ever come across by a long way. I have checked eveything lots of times done all the instructions and went through all the stuff I have already done twice with their technical help, disabled all security software etc. I have never had trouble like this before and I have set outlook up many times with other ISP's. Sky in the end told me to contact Microsoft, which is ridiculous but not surprising really. I just wondered if it maybe could be the firewall on the Netgear router or something but surely it would not block the outgoing mail port 465? If anybody has any ideas it would be much appreciated, if not it does not matter as I do not waste much of my time with this, and web-based email should be fine. At least Sky broaband is cheap and I guess customer service is usually bad with ISP's anyway, but Sky is an utter joke they just do not have a clue! Thanks for any help.
      What version of Outlook are you using? If 2002/XP you need SP3, get it from Download details: Office XP Service Pack 3 (SP3)

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      Re: Cannot Send Emails Using Outlook 2003

      It may well be that your issue is related to the ongoing problems since the migration of all emails accounts. If you are fully updated as above and are running the correct server settings, have done a password reset and still get nowhere then it might help if you actually tell us if you get any error messages when you try sending emails.

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      Re: Cannot Send Emails Using Outlook 2003

      Quote Originally Posted by moleman View Post
      What version of Outlook are you using? If 2002/XP you need SP3, get it from Download details: Office XP Service Pack 3 (SP3)
      That fixed it sorry for being an idiot, just thought it would work as it was. Thanks for all the help much appreciated.

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      Re: Cannot Send Emails Using Outlook 2003

      Hi

      Glad to hear you fixed it. However I am having same problem. I can receive emails to Oulook but not send from Outlook. Do you just down load SP3 - I dont think I have got the original office disk , does this prevent me from downloading.

      Thanks

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      Re: Cannot Send Emails Using Outlook 2003

      rics, if you follow the link given (HERE IT IS AGAIN) and scroll down the page to the second download button, that is for the complete download.(it's 57.5 MB so may take a little while to download, depending on the speed of your line). Save it to your hard disk and then run it from there.

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      Re: Cannot Send Emails Using Outlook 2003

      Quote Originally Posted by moleman View Post
      rics, if you follow the link given (HERE IT IS AGAIN) and scroll down the page to the second download button, that is for the complete download.(it's 57.5 MB so may take a little while to download, depending on the speed of your line). Save it to your hard disk and then run it from there.
      How do I know if I have SP3 already as am having problem with O Express?

    9. #8
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      Re: Cannot Send Emails Using Outlook 2003

      Quote Originally Posted by shipper View Post
      How do I know if I have SP3 already as am having problem with O Express?
      The SP3 is only for Outlook2002/ Office XP. What problems are you having with OE. It may be better if you start you own thread so people can advise you.
      Last edited by moleman; 23-12-07 at 12:34 AM. Reason: Spelling!!!

     

     

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