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    Sky Internet hell

    This is a discussion on Sky Internet hell within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Let me start by saying I had a excellent connection for about 3 months with no drops of ...

    1. #1
      hideous's Avatar
      hideous is offline Sky User Member
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      Sky Internet hell

      Hi all,
      Let me start by saying I had a excellent connection for about 3 months with no drops of connection what so ever until 3 weeks ago.This picture has changed that it drops at least 7-8 times a day.After rebooting the router internet id back.

      Any help would be greatly appreciated.
      I have turned uPnp already.This was done last night actually but since then I have still experienced this disconnection.

      Router stats:

      /usr/sbin/adslctl:
      ADSL driver and PHY status
      Status: Showtime
      Channel: FAST,
      Upstream rate = 764 Kbps,
      Downstream rate = 15323
      Kbps
      Link Power State: L0
      Mode:
      ADSL2+
      Channel:
      Fast
      Trellis:
      ON
      Line Status:
      No Defect
      Training Status: Showtime

      Down
      Up
      SNR (dB): 13.6 13.0
      Attn(dB): 13.0 6.9
      Pwr(dBm): 921.6 10.4
      Max(Kbps): 20660 864
      Rate (Kbps): 15323 764

      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8

      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8

      Counters
      SF: 87647 87645
      SFErr: 29 3
      RS: 11394140 744982
      RSCorr: 1905 4
      RSUnCorr: 1557 0
      HEC: 26 32
      OCD: 2 0
      LCD: 0 0
      Total Cells: 51281135 2530875
      Data Cells: 126728 388117
      Drop Cells: 0
      Bit Errors: 0 0
      ES: 7 2
      SES: 1 0
      UAS: 31 16

      Total time = 3 hours 33 min 4 sec
      SF = 786975
      CRC = 205
      LOS = 1
      LOF = 0
      ES = 7

      Latest 1 day time = 3 hours 33 min 4 sec
      SF = 786975
      CRC = 205
      LOS = 1
      LOF = 0
      ES = 7

      Latest 15 minutes time = 3 min 4 sec
      SF = 11365
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1

      Previous 15 minutes time = 15 min 0 sec
      SF = 55591
      CRC = 28
      LOS = 0
      LOF = 0
      ES = 5

      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 54045
      CRC = 176
      LOS = 1
      LOF = 0
      ES = 1

      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55591
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      After reboot:
      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.8 6.5
      Attn(dB): 13.5 7.7
      Pwr(dBm): 0.0 10.4
      Max(Kbps): 17124 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 3087 3085
      SFErr: 0 1
      RS: 401422 26222
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1798875 90112
      Data Cells: 1040 3482
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 14 18
      Total time = 1 min 9 sec
      SF = 3087
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 min 9 sec
      SF = 3087
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 1 min 9 sec
      SF = 3087
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      thanks all


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Internet hell

      Think back carefully, have you made any changes or brought any new equipment into the house since your connection was good. During the short period you have been running there are a couple of error spikes, which could possibly cause a drop in the connection. Are you running from the Master socket? If you are, try it in the Test socket for a while and see if you still get the drop-outs. Also, if you have not already done so, try a different filter.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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