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    Connection Issues

    This is a discussion on Connection Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Before I go through the hassle of phoning up Sky I'd like to get other users opinions on my ...

    1. #1
      zlib's Avatar
      zlib is offline Sky User Member
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      Exclamation Connection Issues

      Hi,

      Before I go through the hassle of phoning up Sky I'd like to get other users opinions on my problem.

      Since Tuesday evening my router has been randomly losing the internet connection very frequently, every 5 to 10 minutes or so.

      It's been running fine for the last 6 months, from the main phone socket.

      Router log is full of these messages:

      Code:
      Thu, 2007-11-22 19:12:55 - LCP down.
      Thu, 2007-11-22 19:13:04 - Initialize LCP.
      Thu, 2007-11-22 19:13:04 - LCP is allowed to come up.
      Thu, 2007-11-22 19:13:10 - CHAP authentication success
      Thu, 2007-11-22 19:13:18 - <DDNS>Update OK: good
      Thu, 2007-11-22 19:16:40 - Initialize LCP.
      Thu, 2007-11-22 19:16:40 - LCP is allowed to come up.
      Thu, 2007-11-22 19:16:41 - CHAP authentication success
      Thu, 2007-11-22 20:04:20 - LCP down.
      Thu, 2007-11-22 20:04:29 - Initialize LCP.
      Thu, 2007-11-22 20:04:29 - LCP is allowed to come up.
      Thu, 2007-11-22 20:05:29 - Initialize LCP.
      Thu, 2007-11-22 20:05:29 - LCP is allowed to come up.
      Thu, 2007-11-22 20:05:29 - CHAP authentication success
      Thu, 2007-11-22 20:05:36 - <DDNS>Update OK: good


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    3. #2
      Andy17's Avatar
      Andy17 is offline Sky User Member
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      Re: Connection Issues

      When you were getting the problems with your connection, were you connected to extension phone socket, if so you could try disconnecting the ring wires in all of the extensions, then try the extension again to see if the problem has gone away, and see how you go and post your detailed stats.

      If you were not using an extension, then ignore this post if it is not relevent.

    4. #3
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Connection Issues

      If you've followed Andy's advise you could try disabling Upnp.


    5. #4
      zlib's Avatar
      zlib is offline Sky User Member
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      Re: Connection Issues

      It's always been on the main phone socket and will continue to be. No extensions.

      I usually have it on 24/7 but last night I switched it off.
      No disconnections so far since connecting again this morning.

      Either it was a coincidence that something was fixed on BT's end, or the 10 hours offline helped.

      Thanks anyway.

    6. #5
      Andy17's Avatar
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      Re: Connection Issues

      could you post your full detailed stats, just to have a look at then if possible.

    7. #6
      zlib's Avatar
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      Re: Connection Issues

      Seems not all is well.

      The connection is sloppy. Pages half load or not load at all sometimes and video streaming isn't good.

      Router has lost connection 2 times so far today.

      What is the link to that page that will let me get the detailed stats?

      Thanks.

    8. #7
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Connection Issues

      see link on my sig...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
      zlib's Avatar
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      Re: Connection Issues

      Damn, didn't realise there was a sub forum for the stats. Thanks!

      Code:
      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime  Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode:			G.DMT
      Channel:		Interleave
      Trellis:		ON
      Line Status:		No Defect
      Training Status:	Showtime
      		Down		Up
      SNR (dB):	10.1		14.0
      Attn(dB):	37.0		24.0
      Pwr(dBm):	19.8		9.6
      Max(Kbps):	9120		1184
      Rate (Kbps):	8096		768
      			G.dmt framing
      K:		254(0)		25
      R:		12		16
      S:		1		8
      D:		64		8
      			ADSL2 framing
      MSGc:		1		1
      B:		254		25
      M:		1		8
      T:		1		1
      R:		12		16
      S:		1.0470		8.6153
      L:		2040		208
      D:		64		8
      			Counters
      SF:		284471		284469
      SFErr:		230		0
      RS:		38688084		2417986
      RSCorr:		5849		2
      RSUnCorr:	17325		0
      
      HEC:		187		0
      OCD:		43		0
      LCD:		0		0
      Total Cells:	92305313		0
      Data Cells:	569153		0
      Drop Cells:	0
      Bit Errors:	0		0
      
      ES:		364		0
      SES:		159		0
      UAS:		74		0
      Total time = 8 hours 56 min 49 sec
      SF  = 1888379
      CRC = 2282
      LOS = 642
      LOF = 0
      ES  = 364
      Latest 1 day time = 8 hours 56 min 49 sec
      SF  = 1888379
      CRC = 2282
      LOS = 642
      LOF = 0
      ES  = 364
      Latest 15 minutes time = 11 min 49 sec
      SF  = 41757
      CRC = 0
      LOS = 0
      LOF = 0
      ES  = 0
      Previous 15 minutes time = 15 min 0 sec
      SF  = 52930
      CRC = 1
      LOS = 0
      LOF = 0
      ES  = 1
      Previous 1 day time = 0 sec
      SF  = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES  = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF  = 52989
      CRC = 2
      LOS = 0
      LOF = 0
      ES  = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF  = 52931
      CRC = 5
      LOS = 0
      LOF = 0
      ES  = 4
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF  = 52930
      CRC = 4
      LOS = 0
      LOF = 0
      ES  = 4

     

     

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