Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 15

    BT order tracker

    This is a discussion on BT order tracker within the Sky Broadband help forums, part of the Sky Broadband help and support category; In mid August I made the stupid decision to migrating from BT BB to Sky BB . The list of ...

    1. #1
      skyBBuser's Avatar
      skyBBuser is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      BT order tracker

      In mid August I made the stupid decision to migrating from BT BB to Sky BB.

      The list of the problems that I had and the lies that I heard from Sky are endless.

      The second promised connection date was 7th of Sep. I am not connected yet.

      Can somebody help me with "BT order tracker" please? What is the URL?
      I found one on the BT site but it is asking for an order number.
      If it is the right one - where I could get my order number?


    2. Advertisement
    3. #2
      Unregistered's Avatar
      Unregistered Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      /\ Choose the landline option

      But first you must register

    4. #3
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Welcome to the site skyBBuser

      If you have an account >>Here<< you will need the saem login details if not you will need to creat an account then you will be able to log on Order tracking: Landline orders
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    5. #4
      Nutter's Avatar
      Nutter is offline Sky User Member
      Exchange: Basingstoke
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      80
      Thanks
      0
      Thanked 0 Times in 0 Posts
      The easiest way to set it up is look at your BT phone number and take the account number from that.
      2 letters 8 digits.
      AA12345678

      Add that to the tracker once you have signed up with bt.
      You can then manage your phone account online as well see cost of calls etc.
      You should see in there a CEASE & a PROVIDE, if your migrating.

      HTH
      Nutter
      There are 10 people who understand binary, Those that do and those that dont

    6. #5
      skyBBuser's Avatar
      skyBBuser is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thank you very much guys,

      The info on the BT page says:
      Order reference AA111AA
      Placed 30 Aug 2006
      Description CHANGE
      Appointment No date yet
      Date due 07 Sep 2006
      Status Order completed
      Last update 07 Sep 2006
      Latest update Your order has been completed.

      Items in this order
      Description Item Quantity Cost Rental
      PROVIDE LLU LINE SHARE PSTN 1 0.0 0.0

      Does it mean that I have been switched to Sky BB?

      My router shows modem connection OK, but no IP address. In fact it reports "CHAP authorisation failed" during the connection process.

      The problem is that Sky tech support are saying that my order is not completed, but their "Provisional department" considers that the line is switched. So I am in a limbo -> no Internet however.

    7. #6
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Well looking at what you have posted I would say yes

      So give SkyBB TS or provisioning a call and inform them as it would seem BT have not informed them, I had to do the same thing myself.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    8. #7
      skyBBuser's Avatar
      skyBBuser is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      I found another entry on BR tracker. It says:
      Placed 30 Aug 2006
      Description CHANGE
      Appointment No date yet
      Date due 12 Sep 2006
      Status Order completed
      Last update 12 Sep 2006
      Latest update Your order has been completed.

      Items in this order
      Description Item Quantity Cost Rental
      CEASE (ADSL) BT IPSTREAM HOME 1000 1 0.0 0.0


      So now I have "CEASE" on my line. Somebody in the forum mentioned that I need also "PROVIDE" in order to get the whole show running. Is this the case? Who should I call for it?

    9. #8
      skyBBuser's Avatar
      skyBBuser is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      What I meant is that my "PROVIDE" was completed on 7th and "CEASE" on 12th of September. Is this the right sequence of events?

    10. #9
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Yes thats the way it works once the order is complete for LLU BT hold the ISP Stream open for 3 working days
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    11. #10
      Nutter's Avatar
      Nutter is offline Sky User Member
      Exchange: Basingstoke
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      80
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Seems right to me
      It basically means they give you the new service before disconnecting you current on.
      that way you have no loss of service (in theroy)
      If they were the other way round you wouldnt have any serivce for the 5 day period in between the to
      There are 10 people who understand binary, Those that do and those that dont

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION