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    Sky Broadband Max - Massive problems on Headingley Exchange

    This is a discussion on Sky Broadband Max - Massive problems on Headingley Exchange within the Sky Broadband help forums, part of the Sky Broadband help and support category; Firstly can I just say hi to all as a new member! Very informative site..keep up the good work guys!! ...

    1. #1
      ceg1805's Avatar
      ceg1805 is offline Sky User Member
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      Sky Broadband Max - Massive problems on Headingley Exchange

      Firstly can I just say hi to all as a new member! Very informative site..keep up the good work guys!!

      I have had Sky Broadband Max with my Sky TV in Headingley Leeds for about a month now and I am having massive issues. When installed the router status statistics showed around about a 16Mb download speed and 540kb upload. We however never get anything like this speed. I have just done the speed test recommended on this site and it showed 598kb download and 300 upload!!

      Just to fill you all in I have spoken to Tier 3 (I think that is the right one) at Sky and have done the following:

      Transferred router to master socket with no extensions plugged in.
      Tried using test socket
      replaced microfilters
      Replaced Sky router (free replacement from sky)

      And I am still having the same issue. Does anybody have any ideas/ have the same problem on this exchange?

      If anyone needs any more info or I have not been very clear then please don't hesitate to ask. Thanks in advance all..

      Chris


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    3. #2
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange





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    4. #3
      ceg1805's Avatar
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      Thanks for the advice. I do all of that stuff anyway but have tried it again with no change. Thank you for response though!

    5. #4
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      could you post your detailed router stats (see first link in my sig and look for the mognuts utility and how to get the stats, then use this link to utlity),

      thse may show in a bit more detail if any stand out problems on your line

    6. #5
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      ^^ I think you would need to post your detailed router stats to get further advice on this one.

      Sky Netgear DG834GT utility version 0.4

      edit: Sorry - beaten to it again!

    7. #6
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      Quote Originally Posted by eyemdee View Post
      ^^ I think you would need to post your detailed router stats to get further advice on this one.

      Sky Netgear DG834GT utility version 0.4

      edit: Sorry - beaten to it again!

      wow, i must be quick off the mark today, it's normaly me making that statment

    8. #7
      ceg1805's Avatar
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      Thanks for ideas guys. I have done the test using the utility suggested and the results are as follows:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 765 Kbps, Downstream rate = 10237 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 15.3 9.0
      Attn(dB): 11.0 5.7
      Pwr(dBm): 0.0 8.4
      Max(Kbps): 14400 1020
      Rate (Kbps): 10237 765
      G.dmt framing
      K: 31(0) 16
      R: 16 16
      S: 1 4
      D: 0 8
      ADSL2 framing
      MSGc: 61 108
      B: 30 15
      M: 1 4
      T: 10 1
      R: 16 16
      S: 0.0965 2.5098
      L: 3893 255
      D: 256 8
      Counters
      SF: 11592457 11592455
      SFErr: 0 1
      RS: 3471979142 197071735
      RSCorr: 252 53
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 233310441 338366455
      Data Cells: 62276060 5439800
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 14 17
      Total time = 1 days 4 hours 6 min 1 sec
      SF = 11592457
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 4 hours 6 min 1 sec
      SF = 912426
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 6 min 1 sec
      SF = 22372
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55621
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5340634
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55620
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55621
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55621
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Any Ideas>

    9. #8
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      there isnt a thing wrong there - it must be a throughput issue between the PC and router as that line is perfect (if capped)
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      SNR (dB): 15.3 9.0
      Attn(dB): 11.0 5.7
      Pwr(dBm): 0.0 8.4
      Max(Kbps): 14400 1020
      Rate (Kbps): 10237 765
      stats look very healthy ( looks capped to me), you are syncing at 10 meg and should be seeing speeds at least 8meg.

      have you updated all your drivers ? (and you are wired and not wireless ?)

    11. #10
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      Re: Sky Broadband Max - Massive problems on Headingley Exchange

      Sky technical support put a cap on the line because we were syncing at 16meg but when the router went wrong they capped it. Oh well I suppose will have to stick with slow speed. I am running on a wired connection and it is sooooo slow. I have tried different machines and the one I am using now is a brand new MacBook Pro so shouldn't be any issues with speed.

      Thanks for your help

     

     

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