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    Sky router is the cause of disconnections

    This is a discussion on Sky router is the cause of disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello everyone For weeks I have been experienceing disconnection problems. I understand alot, I mean ALOT of you have been ...

    1. #1
      unsatisfiedskycustomer's Avatar
      unsatisfiedskycustomer is offline Sky User Member
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      Sky router is the cause of disconnections

      Hello everyone

      For weeks I have been experienceing disconnection problems. I understand alot, I mean ALOT of you have been having this problem longer than me so I'll just get to the point.

      After alot of research I have finally found the cause of these constant disconnections. Now logically If you think about it, so many customers have called up Sky technicals for help and on a RARE occassion they fix the problem. Since there are only 2 ends to your internet: Sky and your router. If Sky isn't the problem that leaves the router. Yes I'm talking about the small heat box they call a router...

      Now to solve this problem...

      Before you destroy your Sky router and replace it with one of higher quality. Netgear prefferably. You will need to find your REAL username and password.

      To do this, open up a new web browser(Internet Explorer) and copy and paste this link:


      http://192.168.0.1/setup.cgi?todo=pi...%2Fnetgear.cfg


      Nothing should load, wait about 5-0 seconds and then paste this link into the same browser:


      http://192.168.0.1/netgear.cfg


      It should bring up a save file prompt window, save this file anywhere on your computer and open it using WordPad or NotePad and voilą! There are YOUR REAL details. You should be able to read and understand it, below is a sample of what it should really look like:


      pppoa_username: (yourMACaddressOFrouter)@skydsl
      pppoa_password: 1234567aa1
      pppoa_idle=0
      pppoa_ipaddr=


      What to do with this?

      Well with most routers, you need the original settings from your IP(Internet Provider) in order for it to be fully installed. I recommend Netgear's routers they are by far the most reliable routers at the moment.


      Hope this helps anyone in desperation of help


      DISCLAIMER:

      Please use this thread at your own risk. I am not to be held responsible for any damages that may be caused, my intention is to help those who will accept ANY help, this I am willing to give.


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Sky router is the cause of disconnections

      WOW! ground breaking news right here....no offence of course
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Readie's Avatar
      Readie is offline Sky User Member
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      Re: Sky router is the cause of disconnections

      Sorry for being mr thickie, are you saying that the router is the cause of me not having any internet signal on my router for most of the time? Not just the fact that the router sometimes locks up and needs rebooting but even if you do reboot, half the time i still have no service?

    5. #4
      James67's Avatar
      James67 is offline Sky User Member
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      Re: Sky router is the cause of disconnections

      Sub-standard software on the Sky router does account for a lot (although not all) of people's problems.

    6. #5
      lee2007's Avatar
      lee2007 is offline Sky User Member
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      Re: Sky router is the cause of disconnections

      Quote Originally Posted by unsatisfiedskycustomer View Post
      Hello everyone

      For weeks I have been experienceing disconnection problems. I understand alot, I mean ALOT of you have been having this problem longer than me so I'll just get to the point.

      After alot of research I have finally found the cause of these constant disconnections. Now logically If you think about it, so many customers have called up Sky technicals for help and on a RARE occassion they fix the problem. Since there are only 2 ends to your internet: Sky and your router. If Sky isn't the problem that leaves the router. Yes I'm talking about the small heat box they call a router...

      Now to solve this problem...

      Before you destroy your Sky router and replace it with one of higher quality. Netgear prefferably. You will need to find your REAL username and password.

      To do this, open up a new web browser(Internet Explorer) and copy and paste this link:


      http://192.168.0.1/setup.cgi?todo=pi...%2Fnetgear.cfg


      Nothing should load, wait about 5-0 seconds and then paste this link into the same browser:


      http://192.168.0.1/netgear.cfg


      It should bring up a save file prompt window, save this file anywhere on your computer and open it using WordPad or NotePad and voilą! There are YOUR REAL details. You should be able to read and understand it, below is a sample of what it should really look like:


      pppoa_username: (yourMACaddressOFrouter)@skydsl
      pppoa_password: 1234567aa1
      pppoa_idle=0
      pppoa_ipaddr=


      What to do with this?

      Well with most routers, you need the original settings from your IP(Internet Provider) in order for it to be fully installed. I recommend Netgear's routers they are by far the most reliable routers at the moment.


      Hope this helps anyone in desperation of help


      DISCLAIMER:

      Please use this thread at your own risk. I am not to be held responsible for any damages that may be caused, my intention is to help those who will accept ANY help, this I am willing to give.
      maybe you could show us your router stats from the sky router?

     

     

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