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    Phone Line Problems ! (2 Lines when I pick up the handset !!!)

    This is a discussion on Phone Line Problems ! (2 Lines when I pick up the handset !!!) within the Sky Broadband help forums, part of the Sky Broadband help and support category; could i still have the post office line and also the new sky line at the same time? I have ...

    1. #11
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      Re: Phone Line Problems ! (2 Lines when I pick up the handset !!!)

      could i still have the post office line and also the new sky line at the same time?
      I have to doubt that, you would need and extra pair of wires. I think when you move your calls/rental it is more administrative, no actual lines are moved. That is with the exception of someone with an LLU supplier like Tiscali who uses full MPF .

      I think there must be a line fault somewhere which is causing a 'crossed line' You can only report this to your rental provider and hope they can fix it. A fault like this is also likely to impact on your broadband connection.

      TomD


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    3. #12
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      Re: Phone Line Problems ! (2 Lines when I pick up the handset !!!)

      Ok looks like its going to get sorted. i rang sky to check on my order and mentioned the strange behaviour of our landline. He mentioned that it sounds like a fault on the line and to ring your provider, as sky hadn't taken over the line yet it will still be in the hands of the post office. So once i did that he asked me to plug a phone into the master socket and dial then unscrew the cover off the master socket to reveal a test socket and try that one as well..

      after all that it was a problem on BT's end and it should be sorted by the end of tomorrow.

    4. #13
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      Re: Phone Line Problems ! (2 Lines when I pick up the handset !!!)

      The engineers came out today and fixed the problem, they said when another line in the street was installed it caused some problems with ours. So the phone line is working now but they mentioned that we may still have trouble with the broadband but wont find out until we get everything delivered and set up....

      Guess well will have to wait and see.

     

     
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