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    Help with a question about connection profile

    This is a discussion on Help with a question about connection profile within the Sky Broadband help forums, part of the Sky Broadband help and support category; I sent an email to sky asking for the cap on my line to be removed, i got a reply ...

    1. #1
      Andy17's Avatar
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      Question Help with a question about connection profile

      I sent an email to sky asking for the cap on my line to be removed, i got a reply and they had removed the line cap.

      The email said, "As requested the cap on your line has been removed, and the line profile set to 8Mb's"

      What does this mean. Does it mean that i can not go over a surtain speed or does it mean nothing, and the line is free to sync at the fastest speed it can.

      Help with this question, is greatly welcomed.

      Thanks


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    3. #2
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      Re: Help with a question about connection profile

      it means they have set your max download to 8meg, this could be the speed at which you conect to the exchange, try a speed test and post your detailed stats.

      at the min 8meg is the fastest speed you can get, however your download speed could be much lower.

    4. #3
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      Re: Help with a question about connection profile

      Here is a speed test.



      Also here are the basic line stats.

      ADSL Link Downstream Upstream
      Connection Speed 8253 kbps 765 kbps
      Line Attenuation 37.0 db 23.3 db
      Noise Margin 8.9 db 8.0 db

      Also what should i put on the email to uncap the line further.

      Thanks

    5. #4
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      Re: Help with a question about connection profile

      Quote Originally Posted by Andy17 View Post
      Also what should i put on the email to uncap the line further.
      No point. The noise margin in your stats show that your connection is running at pretty much the maximum it can support. Uncapping further will have little/no effect.

      However, your attenuation of 37db will support a better connection if you get rid of the line noise that must be present on your line - see the cabling and faceplate help forum for info on diagnosing and fixing line problems. Once/if you get a quieter line, then it would be worth contacting Sky again.

    6. #5
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      Re: Help with a question about connection profile

      But i take it that it would not hurt to have the connection totally uncapped and set the connection myself.

    7. #6
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      Re: Help with a question about connection profile

      its always best to get things 100% ur end as it may leave you with a very shoddy connection until you get it resolved - id always recommend a customer to sort things out their end before removing any caps...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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