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    Changing ISP / Cancelling Previous ISP

    This is a discussion on Changing ISP / Cancelling Previous ISP within the Sky Broadband help forums, part of the Sky Broadband help and support category; Who is responsible for closing your original ISP account? You, Sky, original ISP? It's just that Wanadoo called me this ...

    1. #1
      GPKing's Avatar
      GPKing is offline Sky User Member
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      Changing ISP / Cancelling Previous ISP

      Who is responsible for closing your original ISP account? You, Sky, original ISP?

      It's just that Wanadoo called me this evening to discuss my account - 4 weeks after switching to Sky. I told them that I dont have an account with them any more. Apparently, so I was told, I do.
      Anyway, the girl was very nice and closed the account for me there and then - no questions, no hassle. She implied that it was Sky's responsibility to tell Wanadoo to close the account. Is this true?

      Cheers
      Gary


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    3. #2
      hugsie's Avatar
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      Well the simplist way is to notify them yourself and cancel any direct debits. They can invoice you if they think you owe them.
      I would say it is your resposibility to ensure they are aware you have ceased, purely because you would have assume they had common sense to realise when you stop recieving the service they should close your account. It is best to do it yourself. Then you know it has been done.

    4. #3
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      I agree - its just that the girl at Orange implied that Sky should have informed them that I had moved over. Did seem a bit strange.

      I must admit that maybe I should have actually contacted Orange and told them (rather than just cancelling the Direct Debit via online banking ) But then we all know how good these companies are at contecting us and keeping us informed (NOT)

      Anyway, as I said, there wasn't a fuss, no hassle, no claim that I owe them x

    5. #4
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      Normally BT send a note to the losing ISP - however they cant get the connection bit right

      Hows your connection anyway Gary?




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    6. #5
      hugsie's Avatar
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      As long as you have cancelled the direct debit, you can be sure they will contact you if there are any outstanding issues.

    7. #6
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      LNB
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      AFAIK this is done by BT but at their usual pace.
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    8. #7
      GPKing's Avatar
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      @NewsreadeR

      Connection is still going strong - not a single dropout. And I still haven't changed anything on my PC (config, software or hardware).

      Maybe it was just my PC's "time of the month"!!!!

      BTW - Seen my PM?

    9. #8
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      ^^^^ nope but i saw yer email

      will pm you in a bit




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    10. #9
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      Contractually...

      You are the only one who can cancel your contract with your existing ISP (or them, if you breach your T&C's). You can appoint someone with "Power of Attorney" to do it on your behalf, but this is a formal, legal, appointment.

      It remains your responsibility to notify your existing ISP, in term of their T&C's with you, as the contracting party, that you require a MAC and will cease to be their customer within the requirements of their T&C's.

      Furthermore, it remains up to you to cancel your Direct Debit with your bank.

      If, after following this procedure, you continue to use the services of your ISP beyond the effective cancellation date, you will remain liable for "services rendered". Don't think that just because they haven't ended your services on the agreed date - if you use them, you are liable for the appropriate, pro-rata, payment.

    11. #10
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      Its down to BT to let all losing ISP's know BT they always mess it up, you goto any board for ISP's and you will see so many posts about it's unreal.

      I called Zen to inform them my migration was complete and they said thanks but they also said BTW had informed them there was a cease on my connection for the 12th so at least I will not be billed by them anymore mind I got a credit note from the yesterday for 13 so that was a nice surprise never had that before
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
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