Results 1 to 9 of 9
This is a discussion on Confused within the Sky Broadband help forums, part of the Sky Broadband help and support category; A week ago i started to think about joining Sky went throught the join online pages, chose my package and ...
- 29-10-07, 11:16 AM #1
A week ago i started to think about joining Sky went throught the join online pages, chose my package and checked with there broadband checker which broadband package i could have ,it said i could have max which i expected as i know the local exchange SSWOR is sky enabled, i didn't complete the form as i was just checking what i could get, Today i discover i can only have connect which i know is wrong, anybody have any ideas why this is.
- 29-10-07, 11:31 AM #2
They've probably used all of the available sky ports at the exchange in which case they then drop back to connect. It may become available again if sky install a new dslam.
- 29-10-07, 02:23 PM #3
yeah its more likely that the exchange is full, if you were to phone up sky and try place the order over the phone might be able to say when additional capacity will be added.
- 30-10-07, 07:02 AM #4
Sales agents are not privvy to exchange expansion information.
- 30-10-07, 01:11 PM #5
Phoned Sky today and was told the exchange is full, they didn't know when a new DSLAM will be fitted but did infer it would be requested of BT for more availability in the exchnge as the area i live in has no cable alternative so is a captive market.They also suggest i keep checking the availability checker to see when space becomes available.
- 30-10-07, 04:30 PM #6
He who hesitates.........
- 30-10-07, 05:08 PM #7
- 30-10-07, 06:04 PM #8
- 30-10-07, 09:11 PM #9
They can tell if there is no exchange capacity but cannot tell when it's going to be expanded. Nor can they request expansion from BT. It doesn't work like that.
Exchanges are unbundled and expanded according to preset plans and decisions made at a much higher level than a sales agent, but taking into account demand, usage, population and so forth. Your £6 an hour sales agent will effectively waffle when they don't know.