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    Confused

    This is a discussion on Confused within the Sky Broadband help forums, part of the Sky Broadband help and support category; A week ago i started to think about joining Sky went throught the join online pages, chose my package and ...

    1. #1
      jqworle's Avatar
      jqworle is offline Sky User Member
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      Confused

      A week ago i started to think about joining Sky went throught the join online pages, chose my package and checked with there broadband checker which broadband package i could have ,it said i could have max which i expected as i know the local exchange SSWOR is sky enabled, i didn't complete the form as i was just checking what i could get, Today i discover i can only have connect which i know is wrong, anybody have any ideas why this is.


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    3. #2
      ithompson72's Avatar
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      Re: Confused

      They've probably used all of the available sky ports at the exchange in which case they then drop back to connect. It may become available again if sky install a new dslam.

    4. #3
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      Re: Confused

      yeah its more likely that the exchange is full, if you were to phone up sky and try place the order over the phone might be able to say when additional capacity will be added.

    5. #4
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      Re: Confused

      Sales agents are not privvy to exchange expansion information.

    6. #5
      jqworle's Avatar
      jqworle is offline Sky User Member
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      Unhappy Re: Confused

      Phoned Sky today and was told the exchange is full, they didn't know when a new DSLAM will be fitted but did infer it would be requested of BT for more availability in the exchnge as the area i live in has no cable alternative so is a captive market.They also suggest i keep checking the availability checker to see when space becomes available.

    7. #6
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      Re: Confused

      He who hesitates.........

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    8. #7
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      Re: Confused

      Masturbates?

    9. #8
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      jqworle is offline Sky User Member
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      Re: Confused

      gets headaches!!!!

    10. #9
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      Re: Confused

      Quote Originally Posted by jqworle View Post
      Phoned Sky today and was told the exchange is full, they didn't know when a new DSLAM will be fitted but did infer it would be requested of BT for more availability in the exchnge as the area i live in has no cable alternative so is a captive market.They also suggest i keep checking the availability checker to see when space becomes available.
      Yeah, as I said, they don't actually know.

      They can tell if there is no exchange capacity but cannot tell when it's going to be expanded. Nor can they request expansion from BT. It doesn't work like that.

      Exchanges are unbundled and expanded according to preset plans and decisions made at a much higher level than a sales agent, but taking into account demand, usage, population and so forth. Your 6 an hour sales agent will effectively waffle when they don't know.

     

     

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