This is a discussion on Terrible Speeds!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone. I'm sorry if this has already been complained about and you, the people have already answered this more ...
- 28-10-07, 11:03 PM #1
I'm sorry if this has already been complained about and you, the people have already answered this more than once. But I'm in desperate help of resolving this! (I have already taken a look at some similar topics but non aid me).
The problem is, my internet goes EXTREMELY slow, but if I put the phone on engage/take if off the hook so you can hear the dial tone, I get the speeds I'm supposed to. But when I put the phone back down, I go back to the oh so shocking speeds.
I've rang sky on more than one occasion about this and they said to me they've never experienced a call like this, and couldn't help me much at all. (Which REALLY got me annoyed), they also advised me to take my PC to some repair guy, which he said the speeds was great, so I wasted money for nothing!
Anyways, does anyone know what I'm getting at? If so, PLEASE respond!
Thanks for your time, Andy
DownStream Connection Speed 12288 kbps
and I'm getting...
Download Speed: 516 kbps (64.5 KB/sec ) Upload Speed: 559 kbps (69.9 KB/sec )
Last edited by britishbulldog; 28-10-07 at 11:06 PM.
- 28-10-07, 11:08 PM #2
Re: Terrible Speeds!!!
first thing is to try a single filter in your master socket with purely the router connected - if this gives u full speed, great!!
then add a phone to the filter - again, full speed - great!!
then add other phone sockets into the equation (assuming you have more than one) - plug a filter into any socket that's to be used and see if its the same. Full speed - great!!
basically, anything in the house using ur phone system should be going through a filter with no exceptions....and even try your test socket if you have one just to rule out a wiring issue...
IF its still the same then it'll prob need a TPS
- 28-10-07, 11:10 PM #3
Re: Terrible Speeds!!!
Sounds like a fault of some kind with your phone line. Try ringing the automated line fault checking number from BT, its in the phone book. If thats fine then try swapping filters over, using the test socket etc.