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    Llu

    This is a discussion on Llu within the Sky Broadband help forums, part of the Sky Broadband help and support category; Is there a set time from being offered connect for 5 to the exchange being unbundled? I seem to remember ...

    1. #1
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      Llu

      Is there a set time from being offered connect for 5 to the exchange being unbundled?
      I seem to remember a post saying the reason connect changes from 17 to 5 is the work on the exchange is due, is this correct?


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    3. #2
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      Re: Llu

      At one time you were offered Connect at 5 if the exchange was going to be upgraded within a few months. I don't know if this is still true. If you are being offered it now, I would advise you to take it. If you don't all the spaces in the exchange may be filled on the Unbundling day and you will loose out. Unlikely maybe, but possible.

      TomD


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      Re: Llu

      I think it is still 6 months but if your exchange isn't done within that timescale they will let you have it for 5 for another six months.
      Last edited by Alan b; 28-10-07 at 07:49 PM.

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      Re: Llu

      @ Isitme,
      Thanks, i was going to sign up before Christmas but my next payment is due in a few days so cannot get out this month.
      If i sign up before the end of November this would mean a move in early December ,i don't want to risk being without Broadband over the Christmas period if something goes wrong so i will wait until the New Year before moving.

      @Alan b
      Thanks,i was going to wait until the exchange was unbundled but i think i will sign up for connect as it could take months.
      Last edited by maxping; 28-10-07 at 07:14 PM.

    6. #5
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      Re: Llu

      If you are not with an LLU service at the moment, you should not have any problem. If you go on Connect, you will be without a connection for 3-5 days, waiting on the router being delivered. I think about 2 weeks before your existing contract ends is about the right time to apply. Remember to give your existing ISP notice that you are leaving, getting a MAC does not constitute notice. Your existing ISP may continue to charge you after you have moved, this has happened many times to forum users.

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    7. #6
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      Re: Llu

      Good point re the charging. When you are up and running with Sky it would be advisable to contact your old ISP to make sure your account with them is both closed and that no outstanding money is either owed or due to you.

      Your router will only be dispatched on the day that your are connected so you will loose your internet acccess. Quite why Sky like to do it this way is beyond me.

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      Re: Llu

      Quote Originally Posted by Alan b View Post

      Your router will only be dispatched on the day that your are connected so you will loose your internet acccess. Quite why Sky like to do it this way is beyond me.

      Thanks to both of you.

      Do you suffer the same downtime weather migrating to connect or waiting until the exchange is unbundled?

      I have read many posts where people have received their routers a couple of days before being switched over.

      Is this because they are going directly to a mid or max package from their own ISP?

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      Re: Llu

      I didn't have any down time when changing from Connect to Mid as the changeover was done at about 4am in the morning.

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      Re: Llu

      New customers on Base Mid Or Max do indeed get their router normally prior to activation. Somewhere in the site their is an explanation why connect customers do not.

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      Re: Llu

      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

     

     
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